8Carry-on baggage compliance will be measured by new technology, at select airports, and enforced prior to Security. Please contact the Air Canada Medical Assistance Desk for details or, for European departures only, please present your medical certificate at the airport prior to departure. A mid-flight cold sandwich and snack will be served in disposable packaging, on select flights*. We’ve introduced an industry-leading program committed to end-to-end health and safety protocols. You may be exempt from the requirement to wear a face covering if the two following conditions are met: You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. The card swiper will be disinfected after each use. You will not be subject to the State of Hawaii’s 14-day mandatory quarantine if your departure is delayed by the airline, and if you completed a pre-travel COVID-19 PCR test 72 hours before the scheduled departure time of the final leg of your itinerary. Find out where you can go for COVID-19 PCR testing in your province.*. Find out why the transmission of communicable diseases inside an aircraft are very rare. 7For your safety, all customers are required to wear protective face coverings. Example: completed by travellers. I'd like to convert my previously cancelled booking to an Air Canada Travel Voucher or Aeroplan points. For those in Air Canada Signature Class, a pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting at every seat. You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. Indicate the exact number of bags you need to check-in and pay applicable fees in advance. that you remain in Alberta for 14 days. In most cases, crews primarily working in the specific rows are also included in the contact tracing. For customers eligible for a face covering exemption, as of December 15, 2020, you will also need to present a negative COVID-19 test taken within 72 hours from departure, at the airport check-in and/or prior to boarding the 6When an aircraft overnights, we sanitize the inside of each overhead bin to keep your luggage clean. 4Eligible customers are required to scan their own boarding pass, status card, or membership card. A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities. Flights in and out of Vancouver, Kelowna and Abbotsford are on the list. *The list above is provided for reference purposes only and does not constitute an endorsement or an approval by Air Canada of any of the services, information or opinions of the testing providers. If you take a test at a testing facility that has not been approved or did not undergo a test, you will be required to quarantine in accordance with the State’s protocol. 1Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. Tables and chairs are sanitized after each use. A pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting on your seat. Q: I have a connecting flight from Canada that connects through the U.S prior to December 17th. 2Face masks are mandatory for customers and employees, 3All high-touch areas are thoroughly cleaned with a hospital-grade disinfectant throughout the day. 4We're rigorously grooming all headrest covers. Air Canada will resume flights from Vancouver to Hawaii next month, after a deal was made allowing its passengers to be exempted from the U.S. state’s 14-day COVID-19 travel quarantine. test result is a requirement for entry for all travellers to France, so Air Canada customers can travel with confidence and peace of mind with this initiative starting December 15th. © 2020. Our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters which effectively capture 99.9% of particulates from recirculated air in the aircraft cabin. The COVID-19 PCR test for entry into Hawaii must be completed at an approved Testing Entity in Canada. Air Canada Signature Class – International. If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Q:  If I am connecting through Canada from an International airport, can I still participate in the Hawaii Safe Travels program? . Photo by Peter J. Thompson/National Post Canada Medical Assistance Desk, Reduce quarantine with COVID-19 testing in Canada, https://Hawaiicovid19.com/travel/getting-to-Hawaii/. Shortly after boarding, you will receive a Customer Care Kit, containing a mask, hand sanitizer, water bottle, a headset and a snack. 4There is assisted bar service with our full offering. Health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas such as check-in counters and kiosks are just some of the measures implemented for *Manulife COVID-19 Emergency Medical and Quarantine Insurance is underwritten by The Manufacturer’s Life Insurance Company (Manulife). Air Canada (ac-t) will be cutting more routes in Atlantic Canada starting in the new year because of a second wave of COVID-19 infections. I am on a full flight. Learn more. A negative test result from a State of Hawaii-approved testing entity such as Shoppers Drug Mart will exempt you from a 14-day quarantine on arrival. Can I still participate in the quarantine exemption program? flight. If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres), Air Canada for Business, or Kayak, Google Flights, and Skyscanner, you can change Another potential exposure to COVID-19 has been identified on an Air Canada Toronto to Sydney flight. crew also can directly contact medical authorities who can advise in real time. Complimentary Manulife COVID-19 Insurance for Aeroplan Members. 8We’re wiping down sidewalls for your peace of mind each time an aircraft overnights. fly. or cancel your booking by visiting online You may also cancel your Aeroplan flight reward by booking. A: No. During flight, our Flight Deck Do I qualify for Hawaii’s Safe Travels quarantine exemption program? A pre-packaged pillow and blanket will be provided on your seat. Learn more about what is accepted as an effective face covering. No change fee will apply. cancel your booking for any reason up to 2 hours prior to departure, you can convert your ticket into an Air Canada Travel Voucher that is fully transferrable and never expires. Bar service will include bottled water, Perrier, Lavazza coffee and black tea, a range of soft drinks, beer, and individual sized bottles of red, white, and Bottega sparkling wine. To learn more please visit aircanada.com/covid-19-insurance.” 0202-00 New government-imposed entry requirements to the United States and other countries. Check-in for your flight via the Air Canada Mobile App or at aircanada.com and get your boarding pass in advance. to privacy laws, the names cannot be disclosed to anyone other than the public health authority. As such, they no longer qualify as acceptable face This includes sharing your travel itinerary and uploading your valid negative test result reporting form. Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. A: Yes. As a means of contact tracing, a record will be kept of all lounge visitors for 30 days. As part of our effort to help Canadians travel internationally safely and securely, effective December 1, 2020, Aeroplan Members making an eligible new booking with Air Canada originating in Canada will 7Business services are limited to complimentary Wi-Fi and remote printing. Health questions must be answered at check-in, the boarding gate, or both. 11Our employees now wear face coverings throughout your flight, with other PPE items available. Pre-packaged cold meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. Air Canada AC404 Toronto (YYZ) Montreal (YUL) 2020-11-24 1 to 4 Air Canada AC317 ... International flights with confirmed COVID-19 cases Airline Flight number Departing Destination Flight date [yyyy-mm-dd] Affected rows; Delta Airlines Q: Do I need to register my travel with the State of Hawaii in order to participate in the Safe Travels quarantine exemption program? We have implemented highly flexible and expanded booking options. These coronavirus travel restrictions include all mandatory quarantine requirements, as all individuals who enter Canada must quarantine (self-isolate) for 14 days upon arrival, even if you are not showing symptoms of COVID-19. Passengers also have the option of going to a Biron Health Group or Dynacare testing site within 72 hours of travel to obtain their negative screening certificate via a standard COVID-19 PCR test for a fee, or be tested on arrival No change fee will apply. They do not produce emissions nor is any data stored. Uploading these documents prior to departure will significantly reduce airport screening time upon arrival. For the Medical Certificate, please click Having an Aeroplan credit card gets you more points and a lot more beyond! We have implemented highly flexible and expanded booking options. New summer schedule includes nearly 100 destinations in Canada, the U.S. and worldwide; Options for new, fully-transferable voucher or Aeroplan Miles with 65% bonus starting June 1 mean more choices and flexibility for rebooking flights should travel plans change ; Air Canada CleanCare+ biosecurity program offers greater protection from COVID-19 during all stages of the journey I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold. As check-in and boarding times differ based on your itinerary, here’s some information to help. A cold, mid-flight snack will be served in disposable packaging on select flights**. How does Air Canada ensure its employees are healthy and safe? click here for the steps on how to cancel an existing Flight Pass credit All non-compliance cases will be reported to Transport Canada, and could result in a financial There will also be assisted bar service with our full bar offering. The reasons for the apparently low rate of in-flight transmission are not fully determined but are thought to include a combination of factors, such Please contact the Air The warning states that Canadians should avoid all non-essential travel to China and to avoid all travel to Hubei Province, which includes the city of Wuhan, the epicentre of the outbreak, to limit the spread of the virus. Find out if your destination requires a test before you fly. If You can make a one-time change without a fee for all new and existing tickets issued through February 28, 2021 for original travel between March 1, 2020 and February 28, 2022. Air Canada is continually evaluating new processes and technologies Bar service will include bottled water, Perrier, Lavazza coffee, black tea, a range of soft drinks, beer, and red, white, and Bottega sparkling wine. Learn more. Nova Scotia Health (NSH) says the potential exposure is in conjunction with Air Canada flight 8210 on Dec. 4, which departed Toronto at 8:49 p.m. Showers remain closed until further notice. Use our calculator to determine your free checked baggage allowance. 1 free cancellation per Flight Pass credit booking: Flight Pass credit bookings can be cancelled once, up to two hours before the original departure, free of charge. Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps we’re taking as we begin reopening lounges. high call wait times, click here for the steps on how to change an existing Flight Pass credit You will not receive a reply. To learn more please view our fact sheet. As with all communicable disease protocols, if someone tests positive for the virus after having travelled on a flight, Air Canada is notified by the appropriate health authority. We are transparent about flights which are booked closer to capacity in Economy Class. All reading material (newspapers and magazines) is provided digitally via PressReader. To learn more please view our fact sheet. The menu also includes CALGARY (CityNews) – Within just one week of reporting from the Government of Canada, Calgary’s airport has seen thirty flights carrying confirmed cases of COVID-19.. Edmonton reported only three in the same time frame. Due to privacy laws, the names cannot be disclosed to anyone other than the public health authority. as the inherent characteristics of cabin air flow. If you are experiencing problems, please try our, For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our, Touch-free check-in at select airports includes our seamless, For your safety, all customers are required to wear protective, For your safety, we're asking all customers to wear protective, When an aircraft overnights, we sanitize the, We use a disinfectant in the regular cleaning of our. As per PHAC guidelines and other resources, coronaviruses do not readily survive on soft materials (headrest covers, seat covers, carpets, etc.). Results of these rapid tests are certified and possible within fifteen minutes. You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and February 28, 2022. *For flights at least 4 hours, departing at 20 :00 and later. Cases of transmission of communicable diseases on aircraft are very rare. A snack choice will be provided prior to landing on all flights over 2 hours. For the safety and well-being of our customers and employees, we require all customers to wear cloth coverings or masks over their mouth and nose while at check-in, during the boarding process and during flight on all Air order to adjust your booking. We have detected a device type and/or operating system version that may result in slow performance on this site. Does Air Canada require passengers to wear face coverings while on board? Our business services will be limited to complimentary Wi-Fi and remote printing. On flights from Europe, a hot snack will be provided. ... Meandering through Maritime Canada by Rail. Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. Q: Is Air Canada a partner of the State of Hawaii’s Safe Travels quarantine exemption program for Canadian travellers? and viruses. The Canadian government has identified more COVID-19 cases on international and domestic flights to and from Toronto over the past few days. No printer? For passengers outside of Canada, please consult with the Chinese Embassy in your country for relevant travel and entry guidelines. If you need to change any flight, your new travel must be completed by February 28, 2024. No change fee will apply. Customers (including children) on Air Canada flights are subject to an infrared temperature check. Hand sanitizer dispensers are positioned strategically throughout lounge. 2We properly wipe and sanitize each armrest for your health and comfort. visiting Manage My Booking. These filters are similar to those used in hospital rooms and like hospital rooms, the air within the cabin is refreshed every 2 to 3 minutes for a total of 20 to 30 total air changes per hour. During flight, our Flight Deck crew On flights over 2 hours, for customers who pre-purchased a meal online, or who purchased a Latitude fare, a meal box will include a pre-selected meal and snack item from the. What does Air Canada do if a passenger is identified as having travelled with COVID-19 post flight? as they become available to further enhance safety. Any employee who feels ill or experiences any COVID-19 symptoms must stay Limited iPads will also be made available and are sanitized between each Air Canada follows the recommendations of ICAO and other global organizations that a multi-layered strategy to COVID-19 safety is most effective. Exploring the … *All Asia routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal. Other international flights include Air Canada 989 from Cancun to Montreal and Rouge 1994 from Mexico City to Toronto — both on Nov. 17 — and … See recommended arrival times. Note that you may need another negative COVID-19 test for your return journey if the departure of your return trip exceeds 72h from the time your test was taken. Business services are limited to complimentary Wi-Fi and remote printing. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, 6As a precaution, you may be asked a few health-related questions before boarding. Due VANCOUVER -- Air Canada is pushing hard to win customers back amid fears of COVID-19 and travel. For your convenience, we offer several simple ways to quickly check-in to your upcoming flight. The units quickly and accurately measure the you booked directly with Air Canada, you will also have the option to exchange your ticket for an Air Canada Travel Voucher, or for Aeroplan Miles with a 65% bonus, View full details here. Showers will remain closed until further notice. You may have been exposed to COVID-19 during recent travel, such as by airplane, cruise ship or train (any public conveyance). Passengers on WestJet, Flair, Air Canada and Swoop should check the BC Centre for Disease Control website for details. For Aeroplan bookings, click here for contact options. as per the fare rules; a cancellation fee may still apply. with safety glasses and gowns. For the Medical Certificate, please click here. Know your entry requirements before you fly. 2Bar service will be combined with meal service to minimize contact. Look for signs for TouchFree Bag Check where available. The card swiper will be disinfected after each use. Meals can be ordered and delivered to your table by accessing the new. For original travel between March 1, 2020 and February 28, 2022. Prior to landing, a cold light meal will be served in a box on flights to Europe. receive complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance underwritten by The Manufacturers Life Insurance Company (Manulife). Customers should bring their own face coverings which will be verified prior to boarding all Air Canada flights and prior to security screening at Canadian airports. booking. Testing at Montreal-Trudeau International Airport will be available for a fee by reservation for all passengers eligible to travel to France. On November 1, Air India flight 186 from Vancouver to Delhi had a … Canadians in possession of a valid negative COVID-19 test result from an approved testing entity may not be subject to the state’s 14-day quarantine program. A: If you test positive or if your results are indeterminate, you are required to stay home and adhere to your local public health protocols. Before you travel, the government-imposed entry requirements for your destination must be followed. With flexible and expanded booking options and Air Canada CleanCare+, when you’re ready to take off, we are too. Terms and Conditions. To address the ongoing COVID-19 pandemic, we are working closely with our partners to implement directives, share information and inform the public. Air Canada is one of only two airline partners in Canada whose passengers qualify for the State of Hawaii’s quarantine exemption program. Bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine. A: No. A: Yes. 4For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our TouchFree Bag Check. device. Q: What if I do not undergo a pre-departure COVID-19 test, or my test is not from an approved State of Hawaii Testing Entity? For customers eligible for a face covering exemption, as of December 15, 2020, you will also need to present a negative COVID-19 test taken within 72 hours from departure, at the airport check-in and/or prior to boarding the flight. will consult with its medical experts before making a final decision, but elevated temperature in itself is not determinative. Some international destinations require a negative COVID-19 PCR test result prior to departure. Learn more about what is accepted as an effective face covering. Mandatory hand sanitizing prior to entering any self-service zone or check-in area. The safety and security of passengers, partners, employees and all airport visitors is our top priority—at all times. 3We're sanitizing cabin windows and shades to help you enjoy the view. We are excited to provide you with an elevated travel experience with our new onboard service enhancements, including menu items created by our culinary chef panel – Chef Antonio Park, Chef David Hawksworth, Chef Vikram Vij, and Chef Jérôme Ferrer. Learn more 6Touch-free check-in at select airports includes our seamless TouchFree Bag Check service. 8For your safety, we're asking all customers to wear protective face coverings. in Canada include complimentary Manulife COVID-19 emergency medical and quarantine insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”). For the safety of our customers and crew, it is crucial to comply with any applicable face covering requirements. Some international destinations require a negative COVID-19 test result prior to departure. If you need to make a new booking using your remaining ticket value, please contact your original booking source: I want to change or cancel my upcoming booking. Travel Voucher or Aeroplan points with an additional 65% bonus Aeroplan points. For those in Business Class, a pillow and blanket will be available on overnight flights*. If we are informed by an appropriate Each partner has a unique booking system that we are unable to access in order to adjust your about Hawaii’s enhanced entry program for Canadians and see how you may qualify. This is to allow you to explore other options if you prefer more space onboard. Welcome to a new world of travel options offered from ground to air. Refer to the list below for additional testing entities approved by the State A dedicated washroom attendant will be on duty, responsible for disinfecting and sanitizing facilities after use. After boarding, a travel essentials bag will be distributed, containing a Customer Care Kit (with mask, hand sanitizer, water bottle, and a snack), want. You will receive a travel essential bag, featuring an amenity kit, earbud headsets, and a Customer Care kit containing a mask, hand sanitizer, water bottle, and a snack. 3Virtual queuing in place of physical lineups will minimize wait times and contact at select counters. To learn more please Being aware of the risk can help you take the necessary steps to protect your health and the health of others around you. 3We're sanitizing all tray tables before boarding for your safety. your safety. If you booked directly with Air Canada and you need to Air Canada’s reference is 37.5 deg C, which is consistent with other worldwide jurisdictions conducting pre-flight temperature checks. Presenting a negative COVID-19 Learn more. For your enjoyment, all reading materials (over 7,000 magazines and newspapers) will be available digitally via PressReader on your smartphone or tablet. Click here for steps on how to place your unlimited Flight Pass on hold. Over the last few days, the B.C. Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. disease, we are given strict protocol as to who is required for contact tracing. 1For your safety, we're asking all customers to wear protective face coverings. PHAC data also shows that, since March 25, more than 2,000 domestic and international flights in Canada have carried at least one passenger who, … Each partner has a unique booking system that we are unable to access in Travellers are advised that there may be processing delays should they choose to be tested on arrival in France. Here's what to expect when visiting our lounges: The following lounges are welcoming back eligible customers departing on domestic or international flights: Please check back soon for further details about the reopening of additional lounges. Travel will not be permitted, and Air Canada’s Flexible Booking policy will apply. Ticket must be issued on or before February 28, 2021. 7You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air. Terms and conditions apply. Air Canada Signature Class – North America & North America Business Class. Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, a headset and a snack. Visit the Chinese Embassy in Canada for a list of state-approved clinics for COVID-19 and antibody test sites. 4Your light switches and air circulation controls are properly sanitized to keep you safe. in Canada include complimentary Manulife COVID-19 emergency medical and quarantine insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”). Q: For travel to Hawaii, can I get tested somewhere other than an approved Testing Entity? Customers who prefer to travel on a different flight will have an option to change to another flight operating within three days or to the next available flight without additional fees. This requirement applies to all customers except for children under the age of 2 or customers who have a medical condition preventing them from wearing such a covering. Cases of transmission of communicable diseases on aircraft are very rare. 6Meals can be ordered and delivered to your table by accessing the new Maple Leaf Lounge @ la table service by simply scanning an NFC or QR code at your table. In most cases, crews primarily working in the specific rows are also included in the contact tracing. Make checking your bag entirely touchless with our TouchFree Bag Check and Bag Drop services*. Air Canada rigorously follows the relevant guidance of all health authorities and follows best demonstrated practices in the prevention and handling of communicable diseases in the air travel industry. Click here for A: If test results are not available before boarding the final leg of the itinerary, the traveler will be required to quarantine for 14 days or the length of the stay, whichever is shorter. Both domestic and international flights are affected. We also remove information older than 14 days, as this is the quarantine period for those who may have been exposed.