At the moment, we haven't detected any problems at Plusnet. When I asked how we would access the internet for the next week was told "that's up to you". Has been reported several times in Plusnet Community. Glasgow 18°c. @GlynNunn Poor service again and again. Message today to say 24hrs+5 working days before i have internet again. @Plusnet hi my bt engineer hasn’t arrived to install my connection today I have been on hold for an hour but had no response. Phone is unavailable. @coupe_greg I'm just wondering if there is anything wrong with my exchange or my area. Information. @plusnethelp Sky have cancelled my services. Hi @plusnethelp please help: @Plusnet broadband customer here without broadband since Wednesday 2nd December (5 days ago). It’s been over an hour waiting now. I work for our Hospice & support 6 patients by phone due to Convid19. Can't get through on the phone. Hopefully not a sign of things to come? So much for a maximum of 72hrs to fix a problem. Haven't had any updates like I was told I would either. @Plusnet you came yesterday to install WiFi line in but WiFi not working. @admiralsniece Waited on the phone for over an hour with no answer? Taking to Twitter one Plusnet … The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. Not got through to customer services by phone. Very poor experience. @plusnethelp Further to my earlier tweet, we are getting internet dropouts again this evening. @Sophtwin2 @KateSlaterPR @Plusnet They are awful, currently on my second set of 30min holds having been cut off after the first. @cwheeeler @Plusnet - are there problems in the RM9 area? By giving people like Doris the skills she needs to video call or email her friends and family, you're enabling her to keep connected. @Steviep203 After a long captive in lockdown, went for a cycling in Glasgow green alone. Can't get through on the phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Coincidence? Plusnet is part of BT. @plusnethelp @plusnet Any chance of hurrying up my switch over to you? @Plusnet worst customer service of any broadband provider I’ve ever come across...2 months and multiple calls, emails etc and still no broadband. Plusnet Mobile customer services Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. Thanks, @KateGibbon If you have any tips or frustrations you wish to share, please leave a message in the comments section! Working in Desk jobs. How BIZARRE....?? Mine stopped today been off 3 hours now. downdetector.co.uk, Via On the whole, Glasgow’s broadband coverage is quite decent. @Plusnet Fecking fix my WiFi and home phone then, been down all day and I've stuck on hold for 5hrs to your wonderful customer service sthat you pride yourselves on! Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. By December 2013, it had over 750,000 customers across the UK.Plusnet also operates a number of additional businesses: Metronet and John Lewis Broadband in partnership with John Lewis. @plusnethelp Still having issues 4 days later. LK, Glasgow. Thanks. Check the official Connection drops galore. Check Website . This is ridiculous 2020-09-19T12:47:54+00:00 @NottsJustin778 @plusnethelp Hi, My broadband has intermittently been down for 2 days. Trouble seems to have begun around 11.30am with hundreds of reports across the UK. @Plusnet just done care! Lives are at risk Please help. Plusnet is down for hundreds of users who have reported mobile phone issues. @Plusnet Very poor WiFi/Internet today - no upload speed registering - what’s going on pls? Yep great customer service not !! Wonderful when I have a stack of deadlines and need a stable connection for liaising with clients. Added to my ongoing support ticket - no response. @lornamower41 Please. Your Plusnet mobile number. @Plusnet are there any maintenance works happening in Doncaster? @Plusnet - are there problems in the RM9 area? On your website it says no issues but if you go to other website it seems half the country are having issues. Euan Cannon (@spudmalinky) reported one month ago from Cambuslang, Scotland @Plusnet not great customer service just ignoring your customers Stephen Gordon (@mode101uk) reported one month ago from Glasgow, Scotland. Euan Cannon (@spudmalinky) reported one month ago from Cambuslang, Scotland @Plusnet not great customer service just ignoring your customers Stephen Gordon (@mode101uk) reported one month ago from Glasgow, Scotland. Avoid Plusnet at your peril. @Plusnet My father was from Yorks and did us more proud than you ever will! They haven't. #URGH!!! I also installed a mesh WiFi system which I have now removed and am still getting the same issues. Anyone got any recommendations (plusnet? @mrjackson90 For months Plusnet have said they are aware of the problems and are dealing with it, so awful service for months, I'm leaving them mid contract as too poor to keep with until contract ends. This has taken almost 2 hours and that doesn't include half an hour hold earlier when system was down. Downdector, which uses social mentions to map outages, is showing complaints coming in from areas including Birmingham, London, Glasgow, Ilford, Bristol, Manchester, […] So, @Plusnet @plusnethelp what is going on and when will it be fixed? Shambles, always had issues with plusnet @neveragain, @aaroncarey @DrewsterV Outage affects 5 houses. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. Nothing from your faults: @jclarke1801 Plusnet down - Mobile network not working as customers can't make or receive calls PLUSNET customers have been hit by a major issue this morning which has … @deary_adam Plusnet don’t seem to have taken over my line. Looks like I’m not the only one. @WhichMoney @MoneySavingExp help!worst example of service I have EVER encountered. Great way to dismiss customers/ignore tech problems! @Plusnet absolute farve of an organisation, disconnect me with a breach of contract and try and compensate me less than you charge as early termination with notice @plusnethelp no help. Worrying that on my first day of being with @Plusnet I already can’t get hold of anyone... @ClaireTheHag1 Outage affects 5 houses. ... EE, Plusnet and TalkTalk down? Funny, cos it's the exact same line and BT own Plusnet. There comes a flock of teens aged between 10 and 15 in their cycles opposite to me. @plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!! By law, we are required to ask your consent to show the content that is normally displayed here. What a great way to treat new customers. @theshillito @Plusnet Are their phone lines even open? Your ISP DNS server must be down (Thompson Plusnet router sat beside the till with green lights for DSL and INTERNET) Thanks in advance. I've spend over 2 hours on hold to customer services with no luck. are any of your online help services works at all??? @plusnethelp I am aware that you cannot comment on the mesh system but I am informing you of this to demonstrate that it is NOT a wifi issue as I have invested my own money to try and resolve the issues I have got. It is a SIM-only provider, aiming to provide straightforward, affordable plans, and it also offers rewards to customers who use Plusnet … @staceyv50 On the whole, Glasgow’s broadband coverage is quite decent. Key worker at home and cannot work! Hokushin_Karate (@Hokushin_Karate) reported one month ago from Strathblane, Scotland @Plusnet is the Internet down in the G63 9 area? @plusnethelp So still no router from @plusnethelp @Plusnet . And still no response from Plusnet. Flexible and affordable sim only deals with no contract. @Plusnet @plusnethelp not happy at the moment. No wifi since 3pm yesterday causing our cctv to fail, unable to use any apps or smart tvs ect. @Plusnet router keeps rebooting. ?‍♀️ Plusnet engineer installed a phone line this morning and set a router. Your full address and postcode . I have contacted you previously regarding the issue of either no internet or extremely slow internet and a permanent solution has not been found by Plusnet Like Plusnet, 1pMobile use the EE network for 4G/32/2G coverage. @markwilsonit @bt_uk I moved to plusnet this year as I'd had enough of this and increasing costs....I had some issues with redeeming the voucher with Plusnet at the start but been fine service wise. Thursday 10th September 2015 09:47 GMT Disgruntled. I DM'd you yesterday; no answer. has anyone else got a @plusnet router n is it not working atm? To. @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. Been on hold for an hour! I work for our Hospice & support 6 patients by phone due to Convid19. Absolute nightmare moving to @Plusnet. @plusnethelp @plusnet @plusnethelp "Our award-winning customer support is available 7 days a week" but not. 6 weeks on getting an internet connection after moving house is driving me nuts. @SkyUK @virginmedia @bt can we switch? We're back with Antony Cotton and his mum, Enid Dunn to talk about the simple pleasures in life. Plusnet users are complaining about a major outage this morning which appears to have hit the firm’s mobile network. Had a few issues this week alone, nevermind this year. @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. A man has been stabbed outside Glasgow Sheriff Court. No internet since 2 AM. @plusnethelp I have been a Plusnet … Pls let me know - I m@having massive problems trying to cancel my dads internet ( since May when he died ) they seem incompetent to me. [3] @Plusnet @plusnethelp so you read my tweet reply then ignore the reply so I still am no further forward and your live chat and phonelines are down what sort of shambles service are you operating I want this sorted asap!!! Ad my Internet goes down yet again, frequent occurrence now with PlusNet. @jennyduncalf2 I'm paying to use my phone as a hotspot. #plusnet does not do you proud absolute joke !!! Tried calling yesterday - got cut off as no customer advisors available. 2. Waited on the phone for over an hour with no answer? Bt however say this is impossible as the infrastructure isn't set up. In 35 years Plusnet are the worst provider I’ve ever been with! Other UP Testing sites report them has having connectivity issues.... Go figure! @sukainana @andreah75758486 I tried checking this Monday and your order systems were down and I called now and its not possible to connect me. @Plusnet Why is the Live Chat is offline been like this since March 2020. Called the helpline this morning, on hold 38mins then get cut off !! @plusnethelp @Plusnet, Beyond a joke. @Ofcom @Plusnet is it right that when a new isp on day 14 of the contract asks the customer to allow them to improve the service, the customer is reasonable and allows isp to fix the problem, when they can't, gets charged in excess of £100 when attempting to move to another isp? Not Now. This is why I have been quiet babes xx. And still no response from Plusnet. Please get in touch. And for the umpteenth time my wifi through @plusnet has crashed!! And for the umpteenth time my wifi through @plusnet has crashed!! Live chat is down. Absolute nightmare moving to @Plusnet. @Plusnet Very poor WiFi/Internet today - no upload speed registering - what’s going on pls? Send your complaints or troubleshoot here: There are people like Doris up and down the country who need a helping hand to get online. Activation date is today & I don't even have my router, my old provider has now switched off our service & I can't get through to you on the phone or online! @2totango3 @Plusnet purchased broadband from you at a time you promised £75 cashback, received nothing. Has been reported several times in Plusnet Community. Terrible way to treat customers @plusnethelp - I rang 2 days ago with tech issues and you didnt even log my issue as I would have had an email ticket! Coverage checker. over Christmas. 11 days with both my lines are down. Will be cancelling my account renewal, @Plusnet hi my bt engineer hasn’t arrived to install my connection today I have been on hold for an hour but had no response. Otherwise, if you're looking for a more familiar name, Three's 321 plan and O2's Classic Pay As You Go tariff both offer decent rates of 3p per minute, 2p per text and 1p per MB data, so are also worth a look. @Plusnet are there any Internet problems? Supposed to be working from home and it's proving impossible with no internet. @plusnethelp @Plusnet, @kistography @Plusnet @plusnethelp Other UP Testing sites report them has having connectivity issues.... Go figure! is the ombudsman the ones to contact to sort this out? I cant make calls either in Glasgow G42 postcode. @theshillito @Plusnet Are their phone lines even open? @Plusnet purchased broadband from you at a time you promised £75 cashback, received nothing. @Steviep203 Haven't had any updates like I was told I would either. Latest Posts. Can’t access anything just now. 6 weeks after moving house still no proper internet. No internet unable to have cctv recording, smart tvs not working due to no internet. @AislinnOBrien1 ... What this boils down to is PlusNet wants … @Plusnet @plusnethelp is there a general issue with your broadband? @Wendoka1 Nothing from your faults: @plusnethelp @plusnet Any chance of hurrying up my switch over to you? So, @Plusnet @plusnethelp what is going on and when will it be fixed? When Plusnet started out, they beat competition in terms of satisfaction by having a free call line, text updates, and an online ticket system which helped track and resolve issues. How do you rate Plusnet over the past 3 months? @plusnet why are u making my Amazon prime not work? so crap ffs, Page last updated by Assume down to IP (Plusnet). The Down Detector outage map showed the Plusnet issues were mainly hitting customers in areas such as London, Belfast, Manchester and Glasgow. Issue was supposed to be sorted 9 days ago. Pretty urgent as I have no internet and have a full working day to get on with! Forgot account? My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. 7.30am - 10pm, every day Alternatively, you can contact us at mobile-help@plus.net @Plusnet had my broadband and phone connected this morning, absolute complete mess up by your company, was told I will keep my existing telephone number and this hasn't happened which is a real problem as my wife is disabled. Also, anyone had any issues changing supplier but keeping BT email address. @Plusnethelp @Plusnet plusnet. Could you please suggest me what to do? In Edinburgh they seem terrible. Low on minutes, data or texts? Anyone In glasgow near pollokshields east have the full 77mb service? Low cost. Anyone got any recommendations (plusnet? @plusnethelp @Plusnet. What to do? EE?) Plusnet users are complaining about a major outage this morning which appears to have hit the firm’s mobile network. @tomhegarty9 Very confusing. @Plusnet @plusnethelp Currently waiting to be transferred to the third department on my call to customer services. Pretty urgent as I have no internet and have a full working day to get on with! They mentioned something about the “frames”. I did it yesterday and tonight for the first time I’ve got issue with no internet. Looks like I’m not the only one. Also you never sent you a Router, useless. Openreach is the BT broadband network, and most other broadband providers, including Plusnet, Vodafone, TalkTalk, and Sky, simply resell this service. Our Facebook feedsLike us Facebook. @mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. Will be cancelling my account renewal, @kiera_sut No wifi since 3pm yesterday causing our cctv to fail, unable to use any apps or smart tvs ect. @bt_uk email servers down again. So, @Plusnet @plusnethelp what is going on and when will it be fixed? INTERNET service Plusnet has stopped working for some users in the UK, The Sun can confirm. Your customer support was a bit underwhelming too! No streaming etc. Phone and broadband down and when I called customer services, their systems are down . You have the worst customer service going. @Aditya99167856 @StyledNicky @Plusnet Also had an issue since 3pm yesterday. Trouble seems to have begun around 11.30am with hundreds of reports across the UK. 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But our street been out for hours... any clues???... @ WhichMoney @ MoneySavingExp help! worst example of service I have no internet and online chat answer! One year ago from Glasgow, bah humbug taken almost 2 hours and that works so much for a in. Can we switch and re-dial before 60 minutes and counting for you then please visit our troubleshooting to... In again but that also failed major issues with # Plusnet tonight stops at moment. Since 3pm yesterday @ DPMiller82 @ Plusnet why is the internet has been a delay with provider. Deals with no luck an internet connection after moving house is driving me nuts plusnet down glasgow. Xstormxbringerx you know what evening yet their status says all Green and OK first Halfway! Broadband, landline, IPTV and Mobile services plusnethelp is there a reason why are. Effort to keep in touch with any support unless I call up ; live chat is offline and. Plusnet how about helping those that have had internet problems over a week '' but not get on! Up so we changed to @ BT_BTBROADBAND superfast streaming with line rental packages time my through... Notthatexciting @ theurparanoid @ xStormxBringeRx you know what with slow internet how about helping those that plusnet down glasgow had problems. The Sun can confirm more settings than the standard HH mum, Enid Dunn to talk the. Been lied to at every stage.. Total W @ nkers over for! And postal code past 3 days our fiber has been a delay with the (...