Only the latest review will count in the company's TrustScore. Virgin Media offers cable broadband in the UK with plans including M500 and Gig1Fibre broadband. See our privacy policy. Customers also reported higher than average levels of satisfaction for speed (85%) and roughly average levels of satisfaction with reliability. Virgin Media can get straight in the bin, literally the most frustrating customer "service" experience I've ever had. I suppose it’s all about tax avoidance aye Mr Branson . Being the largest internet provider in … Continuously cutting off, which is annoying whilst I conduct video calls whilst working from home. Big Mistake!! At its best, the download rate is … Ofcom's 2018 figures (Ofcom's reports are often more than a year behind) show that those taking out basic broadband deals (previously shown as up to 17Mbps) average, in fact, only 8.4Mbps at peak times. It's a good idea, then, if you see a Virgin broadband deal you like, to go for it without hesitation, as the price may not be the same if you wait. It also has fantastic range, so ideal for larger homes. AVOID VIrgin Brodband, BETTER TURNING WIFI OFF AND USING 4G TO LOAD PAGES ON THE NET. We won't share your postcode with anyone. Virgin Media broadband only deals Virgin Fibre's USP is its super fast broadband speeds. In this in-depth review of Virgin broadband, we'll: give you a full breakdown of how its customers rated it for key factors, such as the technical support it provides; show you how Virgin Media compares with all the other major internet service providers (ISPs), including BT, Sky and TalkTalk; tell you what real Virgin Media broadband … … When it comes to Home Broadband in the UK, Virgin are at the top of the tree, they have the fastest download speeds in the UK and even offer 30-day contracts. The engineer came one and half an hour later. Whether it's right for you will come down to whether you need or want all that speed, and of course whether or not you can get it where you live. © 2020 Trustpilot A/S. A big selling point with Virgin Media is that you’re more likely to get the speed you're paying for than with other providers. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. There are other factors. Each broadband provider in the UK tends to have its own way of drawing in new customers. | Tuesday, February 11th 2020. (TRAPPED FOR SUBSTANDARD SERVICE)Keeps dropping out, when trying to surf net and it gets stuck, I turn off WIFI and use 4G and pages load instantly. Cheap but you get what you pay for. Signing up with them is a decision I regret. Virgin Media Broadband Review: M500 and Gig1 Plans With Virgin Hub. Just because Virgin isn't Sky doesn't mean you can't pinch some of Sky's best features – for an additional cost, of course. Virgin Media broadband customers can access … The installation date was 28/11/2020. With an average download speed of 108 Mb/s, Virgin Media M100 Fibre broadband … 4 hours to get an issue resolved is shocking, at a time where there is opportunities to steal a March on your competitors by offering good service, they chose to go the total opposite way. Virgin broadband is not available to all properties in the UK but, if you're in a city or built up area, you are more likely to have the option of getting broadband … All in all awful, should have stayed with previous provider. This Company is a waste of time. Their fast fibre - when it was working - was excellent - a million times better than BT which was appalling, however, when the cable broke recently, they failed to arrive four times to fix it - each time no one phoned to say where/why etc despite being told that I would be getting a call, so absolutely shocking for communication so far! I have been a long term customer of Virgin Media broadband as it is part of the TV package. Service is horrible. I don't understand how they are allowed to make business. You can now also get a £50 Amazon voucher with your purchase. Your information is safe with us. Since the two providers offer different kinds of packages, it's difficult to compare how much they'll both cost you, but here's the basic lowdown. Customer service Lied to me 3 times, they haven't fulfilled what they promised. I have just joined this company for 18 months as a new customer and i must say i really regret it ,i have tried to get in touch with them and they are not interested in peoples complaints what i will say is this is the first but will never renew this contract again with this company this in know way to treat paying customers in such a way it nothing more than shocking. Well done! Once your … Snog, Marry, Avoid. Virgin Media last experienced issues on … After my contract has been canceled they was still taking money from my account. It’s miles ahead of the top speeds offered by the likes of BT and Sky with its top Ultimate Oomph Bundle (which includes TV) offering average speeds of an awesome 516Mbps. oh gosh just read all the reviews below about the broadband and not getting call answered ... so not only me.. why do we have so many bad company providers not so sure, my Virgin broadband never works and I did switched from BT , but no comfort in that as there were bad too , so no win I guess... only happy that it is not only me have all these struggles /issues (not good either).... Got another call and virgin insist there was no problem and instead of £134 they want me to pay £150 so I requested all my recordings and I will wait until I receive and the take legal action, Recently switched from TalkTalk to Virgin as they offered 105mb broadband for the same price as I was currently paying for 30mb. By Dan Howdle nothing goes smoothly … Even Virgin Media's slowest broadband (54Mbps) is faster than many 'fast fibre' deals from other UK providers. When you compare similar broadband packages, it often comes up as a little cheaper than BT, though sometimes only by a pound or two each month. Virgin's broadband is not only fast, it's also the most reliable. Yesterday it was down all day and I finally took a deep breath and decided to try calling them again. i have found it nigh on impossible to resolve issues of what i regard as sub standard service coupled with exorbitant charges .would i recommend virgin no not even to my worst enemy . In the UK, Virgin Media … Virgin Media can get straight in the bin…. Virgin Media reserves the right to withdraw this offer at any time. I am now in a trap and cannot do much. they are blaming covid but that isnt true. Virgin Media broadband review conclusion. All rights reserved. I needed to cancel there services. Virgin Media provides, hands-down, the fastest widely available broadband in the UK. We ring the service centre at least once a month and never get any joy. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Home » Reviews » Virgin Media M100 Fibre Broadband Review. In the UK, Virgin … Virgin Broadband. It simply cannot be beaten on speed, and as time marches on into 2020, its lead is only getting larger. if you press the buttons to say you want to join you get through straight away. Now that I'm going to move they actually found that there is not connection. It's a howful costumer service. Plusnet is the big winner in this year’s Best … Virgin Media provides, hands-down, the fastest widely available broadband in the UK. Please stay away from this company. Complaining to the appropriate bodies that govern them has also been hopeless, they require proof that you’ve been complaining, really? Any of these packages would adequately serve a busy household streaming multiple movies, gaming, doing some good old-fashioned surfing, and still have plenty left over. It’s pot luck if you get your box in time. Written on: 08/11/2018 by assmith (1 review written) Virgin broadband super fast when it works but cuts out all the time. In Ofcom’s latest customer service satisfaction survey, Virgin Media customers reported average levels of overall satisfaction with their broadband service at 85%. Extremely poor customer care, please keep away this provider, its ok if you have a day to spent to contact Virgin media, no value for customer's time, if any one planned to … I will make sure to sue them for loss of income and stress they are causing me. last time I wanted to review my contract, over a year ago, it was just the same. Charlatans you will be dissapointed frustrated and ripped off. Broadband, TV and home phone bundles can be notoriously difficult to compare like-for-like. It took 2 Days to get them to finally do it . Tried to cancel as they hadn't provided service they said but was informed I would have to pay out contract charge. M500 is the UK's fastest widely available broadband… Should you need an actual engineer to come out, you better have a good mobile data plan you can use as it’ll be weeks before your broadband is fixed, and don’t get me started on settling up your account. The main tagline is that Virgin Broadband is where “Superfast Broadband Meets Intelligent WiFi”, with … Sadly Virgin are one of many companies hiding behind COVID as an excuse to provide such a disgraceful service. Extremely poor customer care. Virgin’s most significant advantage is undoubtedly its excellent broadband speeds. With most tasks, no. How can a company respond to customer like this ? Trying to get through to their customer services by phone is impossible but they also ignore emails. So, we've stripped away the distracting details, creative pricing and dubious marketing messages and taken a cold hard look at how Eir, Sky, Virgin … An amazing 60% of Virgin users … Virgin Media's 54Mbps customers do indeed get an average of 54Mbps. Given the increased access to 5G in Ireland these days, broadband in built-up areas is getting … Hanging around waiting for photos to upload or big emails to send can be pretty frustrating, however, so it all comes down to what you do with your connection most of the time. Virgin Media offers the fastest broadband around, but it's still only available to 15 million homes, about half the UK, so many will miss out. Virgin Media’s Gig1 fibre broadband service offers download speeds of more than 1Gbit/s with a Hub 4 router. He will sort it out on Monday 30/11 but no sign of them. virgin media is very slow virgin media is very unpredictable and slow. Now I do understand why is Richard Branson so rich and why he got his Sir. Worldwide broadband speeds during lockdown, In Ofcom’s latest customer service satisfaction survey. You cannot say that of most other providers. Instead, it puts its packages on at 'sale' prices for much of the year. All broadband customers get the same router: the Hub 3.0. However, for the last 12 months the internet is extremely bad! Virgin Media’s broadband page makes some big claims about its services. You are forced into taking higher costing broadband service by the inability to speak to anyone about your broadband. Virgin Media Broadband review: Performance Virgin came top of our Best Broadband Awards survey for performance, easily winning our speed award. By continuing, you agree to our cookies policy. Virgin Media offers the fastest fibre optic broadband of any major broadband provider in the UK as well as a range of exciting broadband, phone and TV bundle deals. I explained to him that I am working from home and cannot do without broadband. Other providers operating on the Openreach network (everyone else), offer similar upload speeds. Virgin Media's M500 broadband package offers superb ultrafast speeds at competitive prices as the UK's fastest most widely available broadband option. The second installer turned up late and just left a card, making no effort to communicate. But there can be more to broadband service than simply fast download speeds… Read our review to see whether we think Virgin Media fibre broadband … Personally I feel that if you operate and sell your service in a country you should have the call centre there . In 2017, when Ofcom asked a cross-section of UK broadband subscribers … Below is a sample of the Virgin broadband deals currently on offer. com (as recommended by the engineer) and 14mb still using only 1 laptop. I would advise you cancel your direct debit with your bank the day you call virgin to cancel service or they’ll take extra money from you and tell you they’ll send you a cheque in the post which will never arrive. Hi despite promoting support for financial hardship in these covid times there was no support, because bill was paid by relying on family there was no help, just wait til contract ends was the offer, so struggling now to for next two months and then have to leave following massive price hike or see what they can offer to stay. The experience with them was nightmare. The first installers made a mess of my front doorstep, apparently smearing cement with a broken rake. But a good broadband … Virgin Media offers the top speeds in the UK, and no one’s arguing. You can’t complain or get through to anyone, emails are ignored too. Final verdict. Our Virgin Media broadband rating: 4 / 5. It is miles ahead of the competition. Absolutely categorically avoid to the Nth … Howful. decided to cancel contract but still cant get in touch with them. Updated on 12 December 2020. It seems that he was in a rush and did not know what he was doing. Since last November, their broadband service has been erratic to say the least. Do upload speeds matter? You’ll need to pay a fee to get your Virgin Media broadband set up and, as we mentioned before, you’ll pay a higher fee on 30-day broadband deals than if you commit for a year. Virgin. All operators there are Indian and you can not understand properly what they say on the phone. Sign up with a great deal in the beginning and then they just keep hiking and hiking the price. In Virgin Media's case, it tends not to offer the sort of cashback, voucher and free gift-type deals you often see with BT, Sky and TalkTalk. For stealing money. The Hub 3.0 gives superfast wi-fi speeds that stay fast across loads of devices. So poor need to address matter now. Stay away from them. It’s fast, v fast, faster than the Sky we had. The average upload speed on Virgin Media's 54Mbps deal is 3.04Mbps (advertised as 3Mbps), and 5.99Mbps (advertised as 6Mbps) on the 108Mbps package. Virgin Media down: Is Virgin Media experiencing issues? Please Please do not take out any services from Virgin. 2020-11-24. I was on hold for 49 minutes after inputting my password and security details etc I finally get through, the person then needs to take my security details again, then promptly cuts me off it’s an absolute disgrace that virgin get away with such shoddy service and still charge so much for their service. If you’re switching from BT or another network that uses Openreach (pretty much all of them) you’ll need to cease that connection and have Virgin Media install a line at your property – you can’t just switch it over. It simply cannot be beaten on speed, and as time marches on into 2020, its lead is only getting larger. Honest opinion of a shocking service given by one of the worst broadband suppliers I have ever used shocking performance where I’m paying for something I’m not receiving paying for 350 mb receiving less than 35 you cannot reach anyone as there is no one to contact so 0 for customer service overall Disaster do not use these. Cable is operated and owned by Existent Ltd © 2005-2020. Like Sky and BT, Virgin … Virgin Media M100 Fibre Broadband Review. BT is working on delivering its Ultrafast fibre connections with speeds up to 314Mb – but when this will be widely available, we don’t know – at the start of 2020 it's still looking a long way off till widely available. it literally just stops working. When installed I tested and read 112mb for the first day which I was impressed with however since it changes ad drops out daily and currently getting 14mb.They sent engineer out how said he'd fixed it, I tested again next day using fast . Virgin Media Broadband Review Virgin Media offers the fastest, widely available broadband to homes and businesses using its cable based, fibre network. Virgin can supply a broadband only package, but the best offers are for customer's combining TV, phone and broadband. Are they desperate?From centre staff not understanding me to hanging up and refusing to allow me the right to cancel my order over what was the most vile customer care I have experienced in quite some time. Virgin Media is the leader in the UK when it comes to broadband speeds. So happy my landlord got fiber installed into the building. Virgin Media broadband review. I am so happy that I switched provider. Never again! Cross your fingers and toes that you never need to call them, minimum wait time for any resolution is an hour. Plusnet: Reliable, fuss-free internet for a great price. Best for coverage: BT Broadband BT broadband - buy here. Virgin Media is all about speed. However, Virgin Media had the second-highest proportion of broadband customers with a reason to complain in 2018 at 15% (the worst was TalkTalk) at 17%. As a comparison, Plusnet’s entry-level fibre deal has upload speeds averaging at 9.5Mbps, while you can get 19Mbps upload speeds on its top-end fibre package. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE™ and parental controls. There is very little in it between what is advertised and what is ultimately received. When it works properly, it works great. Each time I call waiting time is more than one hour. Of course, it gets more complicated when you factor in the frequent special offers, contract lengths, bundling, and s… Virgin are getting from bad to worse, not only are they using Covid as an excuse for even worse customer service, it’s actually non existent. it is now as rare as hens teeth to find a positive review on the appalling standard of service from this multi billion pound organisation .i have tried to have a ameaningful dialouge with them over what i regard as exorbitant charges for there broadband service .they appear to have a policy of making it difficult to contact them by placing you on hold . Need buying advice? All rights reserved. They always seem to direct you through to an Asian country where you have to repeat yourself,because they cannot understand . Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Was recently able to switch to Vodafone through city fiber in much better deals. Waiting time is forever at the phone and often the line goes down.Not even going to bother trying to reach them again, just moving back to BT. You can add Sky Sports to any of Virgin's TV packages or broadband and … Virgin TV Go - The free app that lets you watch your Virgin … Absolutely disgusted at the appalling customer service I got and the hassle too over trying to cancel they must be desperate to cling on to customers to take 4hrs 11mins to cancel chewing into my evening. Then he said the other team did not layout the cable properly and there is no signal as such he cannot connect me today. Prices aren't dramatically different between the two - but a lot of the time, Virgin Media fares slightly better. Even on the 362Mb package you’ll only get upload speeds averaging 20.6Mbps (advertised as 21Mbps). Virgin Media broadband review: Customer satisfaction. Virgin’s QuickStart should be available if your home has been connected to the Virgin network in the past three years. Here's how to check Virgin Media status for its broadband and mobile services online. This website uses cookies to give you the best experience. Virgin’s customer satisfaction ratings are reassuring. Very aggressive company concerned with themselves and profit the audacity of my first experience was so terrible I throughly recommend you steer clear of this circus. But the Virgin service goes down almost daily, … Customer service in this company is really terrible. And this 24 hrs never ends. Other Virgin Media broadband deals offer average speeds of 108Mbps, 213Mbps and 362Mbps. Basically, then, it's the best broadband money can buy. VIRGIN MEDIA is reaching out to its broadband customers to let them know about a phenomenal new upgrade, which should eliminate dead spots throughout their home, boost their Wi … Virgin Media 1Gb Broadband: The Verdict I’m really happy I got to test out broadband at this kind of speed. I messaged them, they ignored it. Virgin Mobile - Virgin's got a good range of mobile plans, including SIM-only, PAYG, and contract deals - and TV and broadband customers get free unlimited calls to other Virgin Mobile phones too. When a company is not respecting they given word, that is very very bad. Decided to move home so called them and they told me that I would have at the new address. Some other providers, such as BT, on the other hand, offer a lower-end router for their entry-level bundles, meaning if you want to upgrade or downgrade, you might need a different bit of kit. Virgin already had one of the best fibre broadband deals around thanks to its £24 a month price tag but now, it's even better. in the summer, it's okay, but the second it becomes cold outside the wifi goes bust. But a good broadband service doesn't depend on speed alone. In our opinion Virgin Media’s router is pretty impressive. I'm not even allowed to cancel for that reason. Virgin Broadband Review: Overview. trying to get in touch with them is impossible. With QuickStart you install your equipment yourself. Each time they say someone will contact me within 24 hours. On balance then, is Virgin broadband any good? Apparently they will arrive tomorrow (heard that before) - we will see and I will write again and review on google etc too if no show again! Virgin Media Gig1 Fibre Review: Gigabit Download Speeds With Hub 4 Router. Call Virgin Media now on. M200 Fibre Broadband and Virgin … Virgin Broadband is a total enigma Virgin Broadband should be fantastic.