It has nothing to do with the ID verification. what support, I feel so dumb, being over 60yrs old, but feel better now !!!! When I take the second photo, I matched my face to the shape in the frame. Airbnb's commitment to the safety and security of guests and hosts includes a global team of safety and security experts and a full range of safety practices including reviews, insurance, a host guarantee, and 24/7 global response and assistance. They suggested me to take photo with good lighting and the link is just normal like this one: http://airbnb.com/verify. Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest booth that will provide you a digital ID passport photo. . The system is simply not recognising it. Thanks for saving time on this step. If you’re under 18, all current reservations will also be canceled. Do all Photo-Me booth provide a digital passport ID? I've even uploaded, with difficulty, a professional pic taken by a friend, but it didn't match. You see my verification has been completed because I just successfully verified with my boyfriend's face and ID, not mine because I know Airbnb system never be able to match my face now with the one in the ID. Ridiculous! We're mostly other hosts here but can try to offer advice. There is a whole list of issues with Airbnb since they constantly change the "rules and regulations" arbitrarily, like high booking fees, cancellation fee of $100 and  loosing your status as Superhost, adding $500 damage deposit even if you don't want one, all this is  grossly unfair. I reckon AIRNB are heading for goinng out of business witg their ridiculuos ruling . I've been using this site for 7 years and every year they get more and more restrictive and the only thing you are told to do is get off the site if you don't like it, by some guy in India. Email address. This has happened to me after 2 years of hosting and I don't know what I'm going to do with all my bookings or how I'm going to pay my mortgage. We understand how it should work. Just Stupid. Let's hope this helps. The following article sums it up. I don't like posting my face on anything because I know what hackers do with them - W5 TV program, use for false ID's and worse etc. Thank you! https://www.airbnb.ca/help/article/1237/how-does-providing-identification-on-airbnb-work#editphotos. Do they have a means to verify my ID?? AirBNB provides no support other than to explain how it is supposed to work. Fix it! It is extremely frustrating I know. I'm a foreigner living abroad and, I just want to book a room and I don't want my first time experience here become something full of hatred. Airbnb is committed to earning the trust and ensuring the safety and security of its global community. Type @ and the username to notify that person! You cannot see any part of their face or body. Of course, they don't. Unforgettable trips start with Airbnb. But I couldn't match it to my passport. Apparently, at 00.22h at night (when I was already asleep) they had sent me an e-mail asking me to upload another picture of the back of my ID!. I am having exactly the same issue as a host and am about to cancel my bookings and figure out a way to change the whole thing if they cannot fix this ridiculous mess!!! Airbnb also has information about our travel plans, communications with the hosts, and whatever hosts have to say about us and vice versa. @Alice-and-Jeff0- Sorry, I might get you wrong. In my experience, this usually means the place is trying to hide something and so they’re covering this up by giving you a nice photo of the local beach etc. Airbnb and other Chinese home-staying websites become increasingly popular in China. Airbnb has put forward a system for verifying the users online as well as offline called Verified ID. AirbnbThrowawayX. I've had to call Air BnB twice now and spoke to a rep named Kathy a few days ago. Only solution is to book with a host that does not require photo id. Dear Airbnb, I may not have a fully developed “online identity” – but that doesn’t mean I’m not real. . It's the only way we can be assured that we let you in and not a stranger. They have asked me for my photo 16 times now. I had used them very successfully for 4 years prior to this, but having my ID online was a deal breaker. 27) If the cover photo does not include the property in the picture, watch out. I depend on the income from Airbnb. Osiris's profile picture was of a sunset and the same one used on his Facebook profile because he signed up using his Facebook account and Airbnb assigned that picture to his profile.Therefore, I have come to the conclusion that if your Facebook profile matches your government ID with name and birthdate then you will be verified on Airbnb. If your photos don’t match, if you’re under 18, or your ID doesn't appear to be valid, you won't be able to book a listing requiring an ID. You have to go through the question mark menu on the topic and eventually you will get to the screen (about 5 screens) where you can upload an image off your phone do not use Airbnb's app or the browser! Unforgettable trips start with Airbnb. @HoaiAnh0 - the picture you are using now on your profile is of someone in a tan, hooded jacket, with the hood up, petting a cat. For making a reservation with Airbnb they request a profile photo, text and copy of my ID. How the hell am I supposed to do this? An Airbnb guest says she took this photo of a bedbug crawling across a rental's bedspread. It is not a profile picture that Airbnb can verify. Many hosts will ask for a picture in which they can recognize you when you arrive at their door. Today I spoke to Dalton who states he contacted "Trust and Safety" department and will wait to hear back. Do not use the Airbnb app or the browser. After spending time on the site using the product, Gebbia had a … This article aims to bring to light the unethical and illegal concerns Airbnb and similar homestays are having on local communities, not … Truth be told, you don’t need a big slice of the pie in a country with 1.4 billion people. Would appreciate any suggestion! Did you ever get this to work? This is insane!!!!! The host will only see the name on your ID (in case this differs from the name in your profile) and confirmation that your ID has been verified, which appears as a check mark on your profile like so: Meaning: Airbnb wants to maximize bookings, not your profits. One afternoon, the team was poring over their search results for New York City listings with Paul Graham, trying to figure out what wasn’t working, why they weren’t growing. Thank you so much! Jacinta, I've had the same issue. I can't find where you mean and have had 20+ efforts to upload the ID and a recent photo through the browser or scanning in ... all rejected as "not clear" . Firstly, why all of a sudden will I not get paid if I don't. I can't find where you mean and have had 20+ efforts to upload the ID and a recent photo through the browser or scanning in ... all rejected as "not clear" . Add a photo. I have no problem sending this data directly to the host, but not to a public website and company of which I don't know whether it is reliable. It is a completely worthless piece of software. I have been a member of Airbnb for many years and it has always worked fine. used his passport, and birth date etc.9) The system verified the account and I was paid out the next day!10) The profile picture on the newly merged account doesn't include Osiris - it's of me and my daughter and the one I've used since opening the account over 3 years ago.11) I often get bookings with people who don't have a profile picture but some landscape or whatever. Hi Kelly,  I have tried to upload my photo ID 10 times now, driver's licence, which I really don't want to do. The help support was really nice, they were trying and trying, but they could not help me. I'm sorry but the response tagged as the resolution did not solve my issue at all. What is the problem is the system. I did send it, but then I could not book the room because the site kept on telling me I had to confirm my ID, which I had done! If I was laundering money, I would have phony ID to give them and they would be fine with that. https:/… I ceased using Airbnb 3 years ago when they demanded my ID. Your pictures need to be straight on face pictures, not like the one you currently have posted. Airbnb has had and still has its issues, especially with local communities. So this is my first time using airbnb, when I press the Request to book button, airbnb asked me to verify my ID (using passport, visa, ec.) Hi there You have to upload a government ID for example Passport or driving license. Additionally, the link for verifying is to help you get fully verified by Airbnb - which is looks like you have completed. I'm sorry, security and paranoia about security are two different things... Total BS! @HoaiAnh0 - when you spoke to the help desk they provided you with links? I feel for you. If you're asked to take a photo of yourself, it needs to match the photo on your ID, and your ID must be valid. and then asked me to take a photo of myself at the moment using either laptop camera or their app's camera; to see if my face at the moment matches with the one in the government ID. My phone only takes ON SMALL over the limit size required to post my ID that I don't want to post. Airbnb guest. That worked! Firstly, the verification I was talking about is the process when Airbnb asked me to provide a type of government ID (passport, visa, etc.) Thanks! Edited: 2 years ago. I could only do this until 06.22am!!!! I ended up getting Dalton to email me so I could send him photos via email attachement. Support said the government ID wasn't clear!? The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself doesn't match. Does anyone can tell me how to go throught it? I have so far spent 26 hours trying to sort this, including 'help' messages and a phone call. Guests can remove profile photos from their profile at any time. Resolved! We changed his account name to Geri and Osiris6) It all seemed odd that we could do this without needing the "deeper" verification but I was back in business and getting paid (for new bookings).7) There was still the matter of the $3500 Airbnb wouldn't pay me from my original listing until I was "verified". I was verified for 2 years with my Canadian passport. Wheelhouse only gets paid when you get paid. 8. The picture needs to be of your face - something they can match to your passport as they use an automated service - which may be why you are getting a validation error. AirBNB provides no support other than to explain how it is supposed to work. I had been using Airbnb for so long, I don't even remember giving them my driver's license. Hi Seth Can you clarify what you mean by "question mark menu" please... do you mean the Help pages on this topic? Government ID and a photo are not the same thing. All that glisters is not gold. The picture Airbnb is asking Hoai to upload is not her profile picture. its some comfort to know others are having problems,but frustrating when you miss a booking.