Share information, tips, bugs, new features, requests, etc. I agree and would be pissed too, that said anyone with a broken mini could wait for an update and say the same thing so I understand Google's hesitation. Depends on country. Google now replacing Google Home devices that got bricked. It comes after customers complained online about their Google Home devices being bricked following a recent automatic update, the report said. That’s what happened to me, but outside the 1-year warranty. All of your discussions in one place. "and is still in warranty". ALL RIGHTS RESERVED. Just wanted to provide another data point in case anyone sees this in the future. This year, there have been a growing number of reports of bricked Homes and Home Minis on Google’s support forums (via 9to5Google) and on Reddit (via … Some have had to do a factory reset to get their Google Home working again. Updated at 3:14 p.m.: Adds statement and extra info from Google spokesperson. ... Reddit users also say Google … If google broke it google should fix it end of. Google is also seeing a small portion of devices that are having a flash memory issue that's corrupting the file system, a spokesperson told CNET in an email Thursday afternoon. The best smart home devices for 2020: Amazon, Google and Apple race to control your home In a rapidly expanding market, here are the best gadgets to use at home. Because Google and Ring (owned by Amazon) are in competition with each other when it comes to smart … The only suggestion I have is to try talking to Google support anyway and see if they are able to come up with a solution. https://www.reddit.com/r/googlehome/comments/cxsrrz/my_google_home_mini_freezed_on_boot/?utm_medium=android_app&utm_source=share, This happened to me yesterday. Be respectful, keep it civil and stay on topic. They bricked three devices and can't do anything about it. No sound, volume controls not working. Bricked and can't do anything to fix it. I’d argue my circumstances actually have nothing to do with the product warranty at all (in fact software is specifically excluded from Google’s warranty). How to Use Your Ring Doorbell With Google Home . After 45 minutes chatting with a helpful support guy from Google they declared the unit bricked and ordered me a replacement,” wrote Reddit user Danny_Torrence. This is literally a joke. Guessing your device is less than a year old if they gave you a replacement without a fuss. "The team is aware of these specific issues with both Google Home Minis and Google Home devices becoming unresponsive and we're actively working on a fix," Google responded on one thread Wednesday. From Google (US): This Limited Warranty only applies to hardware components (and not any software elements) of Google Home Mini, and this Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by Google authorized technicians; and (8) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. When unplugged the device and plugged it back in, 4 white lights appeared, but the device did not boot. Redditor ‘Movieman_75’ posted a short video showing a modded Google Home Mini he put inside a rotary phone. Linking to a new post claiming Google will replace devices bricked by the last update, regardless of purchase history. In many cases described on Reddit and support forums no amount of resetting or troubleshooting has seemed to … I saw that article too, but it came out weeks after my original post. Google has many special features to help you find exactly what you're looking for. Warranty is for hardware failures/defects more than anything, although a software causing a defect may allow the warranty being used if the defect was present from day 1. Last Sunday after Google PUSHED an update, they bricked , for third time , my device , as I am currently in Brazil on business for the next 10 months they will not send a replacement. Some Google Home users who are enrolled in the Preview Program have apparently found themselves in this situation as their smart speakers have become unresponsive to the Ok Google / Hey Google trigger phrases. First published at 12:15 p.m. PT on Oct. 24. Four solid white lights on. We are replacing affected devices.". I went out to Best Buy in LA bought a new one, they told me it had international warranty. Worse yet, affected Home units can’t be fixed. I contacted Google Home Support Chat https://support.google.com/googlenest/contact/pre_chat_survey?cft=1 and was able to get a replacement issued after I referenced that article. I have a Google Home Mini thats around 6 months old. After unboxing I came to know that it has google dialer and messenger instead of mi messenger and dialer as it was a global variant. Great gifts you can still get in time for Christmas, 6 streaming services you can give as gifts (including Disney Plus), Get it there by Christmas: 2020 holiday shipping deadlines, Discuss: Google is replacing Home devices bricked by firmware update, replace any of its Home smart speakers that have stopped working, team is aware of these specific issues with both Google Home Minis, Everything you need to know about Google Home. And, you can hang up on Google Assistant. Multiple users have been saying since last month that their devices were stuck with lights on. A recent firmware update caused a number of Google Home and Home Mini devices to stop working. Since we can not control the pushing of these updates, the onus is actually on Google to ensure the process is seamless and trouble free. In the UK, it is potentially unlawful for software vendors to push updates without the users knowledge or consent, but it never gets enforced. Some Google Home users who ... Reddit and Google … I got two Google Home bricked last month. Google Groups. Organize with favorites and folders, choose to follow along via email, and quickly find unread posts. Users report that some Google Home and Google Home Mini smart home speakers are bricked and have stopped working following an automatic firmware update. Google acknowledges a fault in a firmware rollout that seems to have bricked a number of Google Home and and Home Mini devices around the world. Threads on Reddit and Google’s official support channel detail unresponsive, ‘bricked’ devices; stuck with all four LED lights lit on the top of the speaker and an inability to be reset. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/googlehome/comments/dmmnj0/was_your_google_home_bricked_after_the_last/?utm_source=share&utm_medium=ios_app&utm_name=iossmf, https://9to5google.com/2019/10/24/google-home-firmware-brick/, https://support.google.com/googlenest/contact/pre_chat_survey?cft=1. For a lot of folks, their Google Home is more than just a smart speaker or display -- it's the brains behind their entire smart home. There have been quite a few do-it-yourself mods for Google Home Minis, but this one is probably the most ridiculous and interesting that I’ve seen. The first time you factory reset it seems that the Google Home can fail, so people have been having luck with two times. As Google recently told 9to5Google: “We are aware that a small number of Google Home and Google Home Mini devices are affected by an issue that causes the device to stop working. One of the worst things that can happen to devices is suddenly finding them bricked just because you updated to the latest version. Google replacing all affected devices. I own 4 google assistant smart speakers: 2 insignia-brand and 2 Google Home Minis. Google Home users were complaining on Google forums and Reddit, Android Police reported. The latest firmware update for Google Home and Home Mini has bricked the speaker for several users, who have all taken to Reddit and product forums to criticize the update. Found this article in 9to5Google https://9to5google.com/2019/10/24/google-home-firmware-brick/ where google officially stated they will be replacing even if out of warranty. Discussion threads can be closed at any time at our discretion. The Apple analogy that I made in my OP seems relevant. And it would cost nothing for google to just accept the item back for repairs as it’s only software then resend it to you. In summary, if you hit a wall in fixing your Google Home, call customer support and hope for the best. Google says there's also a flash memory issue that's corrupting the file system on some devices. By. Your Google Home will let you know that it's resetting. What country do you live in? I had this happen to me too. A recent firmware update caused a number of Google Home and Home Mini devices to stop working. Devices will be replaced even if they're no longer under warranty, the report added. Luckily, after chatting with the rep for a little while, the rep made an exception and issued me a replacement without cost. I own 4 google assistant smart speakers: 2 insignia-brand and 2 Google Home Minis. Which Google Home speaker should you buy. I had to send them a video of the issue and then they sent me a form to process the replacement. To Google’s credit, the company was quick to acknowledge the problem, and it now says the cause has been discovered and will be rolling out preventative measures shortly. However my encouragement turned to disappointment when the rep eventually concluded that a failed software update, which was automatically pushed by Google, had bricked my device, and that any replacement would be at MY EXPENSE (?!) Google home mini has never worked. Nothing at all. Does it seem fair or reasonable to anyone for a customer be penalized for something that is so clearly Google’s fault? Google Groups allows you to create and participate in online forums and email-based groups with a rich experience for community conversations. The latest Google Home Preview Program update appears to brick some people's devices. Following the update, home speakers are completely unresponsive with … Google Home recently received an over the air (OTA) software update that's bricking some standard and Mini variants of the smart device series.. Last week a number of owners took to Reddit … "We have a fix that will prevent the issue from happening and will be rolling it out soon. One solid green light and 3 solid white lights when reset button is held. Today I woke up to find that one of the minis (~ 2yrs old) was entirely unresponsive- no lights; no audio. New comments cannot be posted and votes cannot be cast. Discuss: Google is replacing Home devices bricked by firmware update Sign in to comment. Google admitted they've made a mistake and replaced Google Home devices from countries where they had support. I mean, it’s a widespread issue and while many users have managed to fix … Troubleshoot issues resetting Google Home. Thanks. © 2020 CNET, A RED VENTURES COMPANY. The bricked Pixelbook situation has been documented by two owners who reached out to us regarding this issue. When attempting to factory reset (FDR), the leftmost white light turned green, and that's it. We delete comments that violate our policy, which we encourage you to read. Note: You can’t use your voice or the Google Home app to factory reset Google Home. Reddit; Google’s collection of smart speakers, formerly Google Home, is usually pretty reliable. Devices will be replaced even if they're no longer under warranty, according to a report. And worse, if the device isn’t covered by the warranty anymore, Google will not do anything to help them anymore. Google will replace all Home and Home Mini devices that were bricked by a recent firmware update, even if they’re out of warranty. Press J to jump to the feed. Good luck! That sounds absurd. The complaints began when users on Reddit and Google’s support forum reported that their Google Home units stopped turning on and would only display an orange LED after updating to the latest firmware. Fortunately, there’s a way to avoid it. In other words, they are bricked. Voice control does not work, the mute switch does not work, LED's are absent, the only response I can get is the volume noise … With your Wi-Fi network still off, on your phone open the Home app and find your trouble Google Home from nearby devices. since the unit is out of warranty. The Internet of Things promises a lot of interoperability between various smart and connected devices, but for two devices to work well together, they generally need to be designed from the start to connect and share information. That wasn't my case: I live in Brazil. Users say those devices are completely broken in the purported lights-on state. Numerous reports of bricked Google Home and Home Mini devices began to emerge from users on Google's forums and Reddit (as spotted by Android Police) over the last month.To Google… The defect didn’t seem to be the device software (my mini worked fine for many months), but instead a software UPDATE and/or the update process later added, unilaterally, by Google. I called them, the support told me they would only replace my device if I were somewhere in the US. A User community for Google Home, Google Nest (rebranded) and related products using the Google Assistant. According to several users on both Reddit and Google’s support forums, users are waking up to find unresponsive Home devices. Luckily, a fix is rolling out starting today. For those who’ve been … Unfortunately for some, even that didn’t do the trick. Glad it worked out for you though. In the UK (and most of the EU), any software updates pushed must be fit for purpose and free of defects. The update bricked some Google Home and Google Home Mini smart speakers. Search the world's information, including webpages, images, videos and more. Have disconnected and reconnected power. Thus far, the problem only seems to affect the full-sized Google Home that was first released in 2016. When unplugged the device and plugged it back in, 4 white lights appeared, but the … I have to say, the “accidents” language that I highlighted above seems pretty unfair since it appears to protect Google from all “accidents,” regardless of who is at fault. ... A number of users have documented this issue on Google's support forums and on Reddit. Google Nest Mini (2nd gen) On the side of your device, switch the mic off. Talked to Google support and am getting a replacement. My Google Home Mini stopped responding and just had 4 white lights.