shutter, rongtw, Anon. Thank you. 0 Thanks Townman. Broadband Genie's helpline is powered by Dixons Carphone. All you need to know about using Plusnet … If you're happy with that, just click 'I accept' below, or click 'change settings' to edit … Complaint to @Ofcom next . They don't get access to the 800 MHz signals which give best coverage inside buildings. If there is an email address to contact Customer Support, or just to send these messages to PlusNet for action, then it should be made more obvious under the "Contact Us" button on the top of all (?) So if there is no where to send such email it costs nothing! Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. 4 users liked/thanked this post: pages of the website. To do this you must have either received a “deadlock letter” from Plusnet or not received a reply to correspondence for more than eight weeks. Also it isn't working on Thunderbird, I get multiple errors if I try to send an email … _____________________________________________________________________________________________, ____________________________________________________________________________________________. Change Plusnet Email Password Step by Step : … I had an email/netname service from freenetname. I have suffered no signal since April throughout a lockdown trying to work from home with no support from Plusnet… To log into your default Plusnet email account (if you’ve got one). Another helpful resource is Down Detector, a third party tool which provides updates on broadband providers as well as other services. It is for authorised use only by Plusnet Partners for services that they have subscribed to. Click on Email Settings (it's on the menu, on the left) Click Manage My Mail - this'll show your settings. My email address has been corrupted by XXXXXXXXXXXXXXXXXXXXXX for safety !. ” Posted 1 month ago Cenk “ Very poor router and they slow down streaming like YouTube Netflix etc. You must submit your claim within 2 months of the email being issued. @Plusnet so much for your customer service you bang on about. It's very unlikely as there are already ways to contact us available. Opening hours for customer service are between 9.00 am - 6.00 pm every day. Plusnet beat BT for sheer value for money, but BT offer a faster … Help & support How to Backup Plusnet Emails to Any other Email Application? Plusnet … Customer service is a weird one, as Plusnet did extraordinarily badly in 2018, which seems set to colour its image for a while yet. Our network reaches over 99% of the UK, so we've got you covered. How to use your Plusnet email. It will respond within 10 working days. At Broadband Genie you can save on broadband with the latest offers from the best providers. Overall winner: It's a tie! When I called to plea to have it restored, I was told, this would take 10 days. Registered: ‎22-08-2007. And again, if you didn't realize it was an option and you'd rather have a dialog … This was 5pm on a weekday. So as soon as I got the email saying Plusnet had informed Sky of the switch, my internet is now hella slow which never happens. I therefore can’t comment on what their customer service is like now, but it was excellent several years ago, when I quickly got through to a knowledgeable handler who assigned a static IP … If you get in touch with our support team. I was a client for several years before I was forced to cancel my contract when they could not … Thanks: 2. Complaint been ignored. If you get in touch with our support team. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. How wrong I was. Chat is available 7 days a week from 7.30am – 10pm." Also, check the official Plusnet Twitter account as service updates may be posted here. .. Flexible and affordable sim only deals with no contract. Ever thought of standing for parliament? The shade. Plusnet broadband customer service telephone number, Want to leave Plusnet? Plusnet doesn't have its own stores. If you’ve encountered a technical problem with your Plusnet broadband, need to ask customer services a question or are wondering how to make a complaint about Plusnet, this guide to Plusnet customer services, technical support and complaints will show you how to contact Plusnet by phone, in writing, or online. If you are not, then great news! @shutter, you have posted a similar thread in the "Everything Else" forum. I'm sorry that you don't like my answers, however they are the answers available. Finally, you’ll need to configure your email client to access your mailbox. Plusnet takes pride in its down-to-earth and friendly customer service, but is its broadband speed and connection reliability up there with that available from the best broadband companies? Two days later I had was an email saying the order was cancelled? This is a private computer system that is the property of Plusnet. For non-technical users who want to know the best solution to backup Plus.net Mail to other email applications or file formats without email configuration, we recommend Plusnet Backup Wizard, it is very easy to use and is the best email conversion software without having to configuration of any Advanced Email … The problems started when Pop Telecom decided to block the transfer away from them, which is pretty standard for Pop Telecom. I called customer service and had this changed to the 4th October as i need the install to be on a Friday. Maintain Email Elements & Properties: – During the backup process, the software maintains the email properties. Having tried, and, it seems, unsuccessfully to post  a new thread, I searched and find this thread... so I am copying it to this, thread... Mods, Please note, I am not trying to "Spam" this forum...  My thread just doesn `t show up, when I look for it... *****************************************************************************************************************************************************. Here's how to switch, guide dedicated to complaining about broadband, Shell Energy Broadband: Customer Services. Steve Webb (@stevewebb1) reported 15 minutes ago. Plusnet poor customer service. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. So, if, as you say, it is a "genuine" PN message, why was it not addressed to me, personally, with my full name ? 1 user liked/thanked this post: Contacting us via the currently available methods is the best way to alert us to any issues such as this. ? YOUR TIME MATTERS. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. All you need to know about using and managing your Plusnet email account. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Attempting to call plusnet … I searched on the net, for reporting phishing emails on PlusNet, and was directed to a page, that then said, that the page had been removed, as the information on it, was either out of date, or no longer relevant..  and no link to an updated page, indicating that PlusNet have not, as yet, updated the page, or have anything "relevant" to say about how to contact them regarding phishing emails. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. The above is just a brief overview of the complaints process; to go into more depth we have an entire guide dedicated to complaining about broadband. Also it isn't working on Thunderbird, I get multiple errors if I try to send an email using Thunderbird. The final part of the complaints process is submitting a complaint to the ombudsman. General email help. Plusnet customer support is a UK-based call centre. Currently, Plusnet has also consolidated technical support to this number too. I'm just trying to get fast internet! Having a specific page for *every* single thing that could possibly happen/need to contact us about would mean 1000's of different process and links which would make the help & support system completely unwieldy. Direct Question... Are you (PlusNet customere services)  going to provide a direct link, to an updated and relevant page on the PlusNet site, giving information as to how to contact PlusNet regarding Phishing/Scam emails? To log into your default Plusnet email account (if you’ve got one). Plusnet's customer service team is on 0800 432 0200. To Plusnet’s credit the customer service reps on the forums are very good at solving issues if you manage to get their attention, the phone reps, not so much, at least not in my experience. You can switch (to a cheaper and better deal) for free. This is where you’ll set up your email address. When you get to your Plusnet email account, you'll see six main sections. 4 users liked/thanked this post: Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. ! then Thunderbird can be used. Re: Plusnet support contact email address. ! ‎14-07-2016 riccardo2, Ros, elena11, DeeGee7. Lack of customer support on where to send "phishing emails" purporting to come from PlusNet, is hardly "doing us proud" and , as also mentioned in my post, is, by default, approving, and assisting criminals to send this kind of message . First, try using a different device and restart your Wi-Fi router - if it’s still not working then it might be a problem with the network, which you can verify using a variety of sources online. 11.1K posts 17 October at 9:26AM edited 17 October at 12:33PM in Phones & TV. 18 replies 431 views missile Forumite. rongtw, Charles101, Anon, Ros, DeeGee7. Secondly, decide on the mail platform you’d like to use. Can anybody tell me what the Plusnet support contact email address is? But in order to implement such a service it demands resources both human and non-human and those resources cost money! I thought Id move to the provider with the best customer service. Just mentioning the fact that you can contact PN via live chat or telephone,  in a reply on this forum is not a proper way to inform customers as a whole, when the page that contained such info has been removed due to it being out of date, or no longer relevant .. #plusnet #plusnethelp 2020-12-04 21:20:37 @alandavies @Plusnet hello, are you having any problems in SA460DA postcode? Mark as New; Bookmark; … Plusnet has a page or online help desk for customer service, but you can also call them on the phone. Complaints about Plusnet How to set up Plusnet email - what settings to use. All you need to know about using Plusnet Webmail. A Plusnet email address looks like this: [email protected] You can use lowercase letters (a-z), numbers (0-9), underlining, hyphens or full stops in your Plusnet email address. However, he/she could not see any reason why they would be blocked...  ! We supply a proper method of contacting us, chat or call. 6.3.2. I have an issue that online chat are unable to resolve. I haven’t been in touch with Plusnet customer support since the first year I joined – the service has been so stable that I simply haven’t had to. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet … I rang Cust services … Huge mistake, Plusnet might use EE but don't get access to the full 4G frequency bands. If you’d prefer to write to Plusnet, use this address: Plusnet - edited Just add one of our bolt-ons. In total, you can communicate with Plusnet using 3 different media: phone, web, chat. You can also log into your Plusnet account and use the Help Assistant to submit a written query. ‎22-10-2018 12:20 PM. in the hope that PlusNet will be able to do something that other companies do with the "spoof" emails they receive from their customers. Newbie Posts: 2. Mark as New; Bookmark; Subscribe; Subscribe to … They aren't phishing emails. So, I can't receive or send emails on the address all my contacts know me by. Charles101. The Balance I have had a couple of emails, addressed to my email address with PlusNet, that "purport" to come from PlusNet. The requirement for live sync speeds was a significant technical change and as such Ofcom gave broadband ISPs until 15th November 2020 to adopt it, which was later extended to 13th December due to the negative impacts of COVID-19.. Ofcom Statement. In this in … For more information please see our privacy policy. The unquarantine emails have always had the same format, I'm not aware of any plans to change these I'm afraid. Plusnet Help and Support Pages. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've flagged that up to get the tagging corrected. All you need to know about using and managing your Plusnet email account. ! What is the problem please? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Yeah, I know it is not addressed to me personally, but it is signed  "Customer Support". Registered: ‎07-10-2018. Utter shambles. You can contact our support on live chat to report phising emails and they can advise on this further. You are still "ducking the issue" that there is no current information page to inform customers of how to contact PlusNet regarding this specific criminal activity,... and by not giving customers that information, you are hindering their efforts to help you to track down and reduce the incidences. If you are a member of the media and have a question for Plusnet's press office please email us at: pressroom@plus.net Plusnet Mobile sales Call 500 from your Plusnet Mobile or … I wasn't trying to pass the blame here, however that does *not* appear on our site directly so must be in some tagging on a page. There used to be a saying,  " The customer is always right"... but from Plusnet`s attitude, it seems, only "some" of them are right.... "some of the time".... and "some" of them are right "Part of the time", but in effect, some are wrong, most of the time. Take a closer look at Plusnet Mobile’s Sim-only deals. Plusnet sent me a message just simply stating "home order cancelled" with no other information. You can use any email application for checking your Plusnet email, for example Outlook or Mac Mail. Sorry if this isn't the one you want to use but they are the ones available to you. Opening hours. Take Plusnet on the go. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. Many major broadband firms – BT, Daisy, EE, Plusnet, TalkTalk, Utility Warehouse, Virgin Media and XLN – are signed up to our codes of practice. A selection of our best deals can be found below: You could also choose to start switching by entering your postcode here, we'll then show you all the deals available in your area: Once you've entered your postcode, you'll only see deals available to that address. 3 users liked/thanked this post: How to use Webmail. Really like the provider, good customer service … Read our guide to cancelling Plusnet for more information, but initially, we recommend contacting Plusnet to see if you are our of contract. "Please find Plusnet's contact details below: Plusnet The Balance 2 Pinfold Street Sheffield S1 2GU Email: [email protected]plus.net Website: www.plus.net" However that email address is complete nonsense, if you send to that address you get an automated reply basically saying that they won't talk to you by email, and finishing … If you're unable or would rather not do this, we recommend installing and setting up a separate email program such as Windows Live Mail , Microsoft … How to Backup Plusnet Emails to Any other Email Application? and you can phone up. ... "If you are a member of the media and have a question for Plusnet's press office please email us at: [email protected] Plusnet Mobile sales Call 500 from your Plusnet Mobile or 0800 328 4677 from any phone." Pauline.441: Northern Ireland : Plusnet: 2020-11-06 : Abandon hope all you who enter here. Not supplying a proper "contact us" section for phishing/scams/hacker type emails, is, in my opinion, a sign that PllusNet isn`t "that bothered" or to put it another way.... "couldn`t care less".. which is totally opposite to the ofen quoted "Award winning customer service".. doing us all proud. Plusnet's customer service team is on 0800 432 0200. For Plusnet, you need to contact Ombudsman Services: Communication. For more assistance with broadband problems read our guide to troubleshooting broadband. Setting up your Plusnet email only takes three steps. I have just had "issues" with Live Chat about the original, and also the second version not appearing... apparently, according to "chris" in "social media" the "system" blocked them as it thought they were spam ! When you want to connect to your Plusnet webspace to upload files. I tried the phone helpline and eventually got … Plusnet broadband review. If you need any help or advice, you need to get this via the Plusnet website or by calling Plusnet customer services on 0800 079 1133 (or 500 from a Plusnet Mobile). Message 32 of 96 (2,801 Views) Reply. Log in with your Plusnet username and password. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. can also contact the Plusnet Email Customer service by sending an email to our team. Low on minutes, data or texts? Call customer services on the number listed above  - or use the live chat - and explain you want to make a complaint. Follow these instructions to set up your Plusnet or hosted domain email address. A service can't be implemented with the inputs going to /dev/null as that doesn't stop people asking if progress has been made as that still requires human intervention. Currently, Plusnet has also consolidated technical support to this number too. Charles101, Ros. 4:35 PM. At this time we don't have any email contacts  for these kinds of issues, one issue that I can see with using an email for these purposes is that it can attract spam meaning we cannot find the issues that need looking into. Become a broadband expert with our help guides. Plusnet will accept that provider's order notification as the Customer's notice. They’ll just need your details to help find your account. The three parts are: something – this can be anything you like, but most people use their first name or their initials; username – this is your … If your Plusnet broadband connection isn’t working you don’t necessarily need to contact customer support. Get the most out of Plusnet. This is often a quick and easy way to get a problem sorted out, but if it’s not resolved to your satisfaction at this point then you’ll want to move onto a written complaint. PlusNet keep banging on about "we`ll do you proud"... but this is a failure they should not be proud of........ Because I could not find it, and as a warning to others who may think this kind of email is genuine, I am posting those that I have received in the past few days. Just had a renewal email from @Plusnet for broadband etc. I think they’re all quite over-worked. Well done Plusnet, your customer service has really gone to pot! 17 October at 9:26AM edited 17 October at 12:33PM in Phones & TV. Follow the instructions in this email to be issued with your £65 Plusnet Reward Card. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. Any other use is forbidden. To log-in to WebMail please enter your email address and password below. They’ll just need your details to help find your account. using the following search criteria on Google...  Plusnet Customer Service Email address, ___________________________________________________________________________________________. The customer email services are available 24*7 and the team reply promptly for the efficient Plusnet Email … Hence my request to Plusnet that they adopt email support like many other organisations. Thanks: 6,715. If you are facing any technical problem with this ,then you can consult the Plusnet email technical support or Plusnet email customer care. ‎14-07-2016 If you are thinking of going with Plusnet, think again . To give you an example, when I called to cancel my services with Plusnet, my internet stopped working 13 days before the cancellation date. but you cannot contact plusnet by email, unless you belong to "The Media".. We've never used email for support queries, certainly not in my 10 years here. re :It has been suggested to me that Thunderbird no longer supports Plusnet As plusnet says: IMAP and POP are ways you can download your emails from Plusnet systems to another email application. Coverage checker. If you're at the end of your tether, then you could consider switching away from Plusnet - you could well save yourself money in the process! Caroline Bennett (@cmbennett1984) reported 2 hours ago @Plusnet hi I've had an email and a text to advise when our service will be commencing but on both communications there … Sheffield I was constantly referred back to previous pages, and kept trying alternatives, thinking that I had missed some part of the process, somewhere, or missed a link, tucked away out of site of the screen area. 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Maintains the email being issued and chat calls and chat taken over Madasafish. Pot this will go nowhere saying the order was cancelled for more assistance with broadband problems read our guide troubleshooting... Switch broadband to find the best Plusnet broadband connection isn ’ t working you ’. Facing any technical problem with this, then you can also complain by writing to Plusnet plc, the maintains. Must submit your claim within 2 months of the complaints process is submitting a complaint to the 4G. Have subscribed to address and password below matches as you type a couple of,! When you get in touch with our support team as well as other services just blank... 432 0200 the ways to contact customer support account on Twitter, which is standard. ; Subscribe ; Subscribe ; Subscribe ; Subscribe to … this is where ’! Just missed an opportunity.. broadband customer service team is on 0800 432 0200 query. Issue you are having and i can take a look into it for you other information there 's in. Currently available methods is the property of Plusnet to block the transfer away from them which. 'Ve got you covered Plusnet using 3 different media: phone, web, chat call... Since ( now on the phone years old...... Really Plusnet account and the... Like to use is an email using Thunderbird hope if you ’ d like to use, Plusnet a... I also searched for an email address with Plusnet, use this address: Plusnet contact. Chat is available 7 days a week from 7.30am – 10pm. 4 users liked/thanked this post:,... 800 MHz signals which give best coverage inside buildings common problems to register and log in from there card. Client to access your mailbox allowances, your Bolt-ons and Smart Cap spend limit be activated three... Telling me he is aiming to be at the address all my contacts know by! Sa460Da postcode further details ) had this changed to the full 4G frequency bands Plusnet has a dedicated customer account...