However, when going through the same setup for the Google Nest Mini, I couldn’t even see my 5Ghz home Wi-Fi network listed on my phone. It should Bypass the error and allow you to select your home. The good news about the setup is that the initial procedure of getting Google Nest Wifi to play nice and connect well with Xfinity is both simple and easy. I'm running into the same issue. r/GoogleWiFi: Google WiFi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the ?? Log into Google Home app using your main account on your main device, and see the “Problem connecting to cloud error”, Go to your Google Wi-if and Disconnect its Ethernet cord that’s plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider‘s modem), Open google home on your main device, and refresh/Click try again on the ”Problem connecting to cloud” error message. 100% Upvoted. Over the past few months, some Nest … Start by unboxing the Google WiFi units and grab one to use as your main unit that you’ll connect to your modem (or router, if you’re looking to keep the advanced features of your old router). Google’s Nest thermostats make it easy to control the temperature of your home remotely, but that all relies on a wireless connection. I’ve set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. This can be done by connecting the Xfinity Gateway Modem- Router to your computer with an Ethernet cable, then enter 10.0.01 in the URL line. If the My Cloud is connecting to a separate router and is obtaining an IP address from that router then you are running into a problem with having two DHCP servers, one for any devices that connect to the Google WiFi Mesh device and one for any device connected to the router. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. share. It therefore stands to reason that the most common Google Home problem reported both to Puls technicians and on online forums is Wi-Fi connectivity issues. I saw another comment that said try connecting to the point with the router unplugged, but that didn't work. Pair your Google Home speakers to uplevel your computer or TV. The classic problem of connecting to a Wi-Fi network or to the Bluetooth of your smartphone is quite common and can cause several anomalies, including a slow response from Google Assistant, music not being played, buffering problems… It gives your whole home mesh wifi coverage, plus a signal strong enough to handle up to 200 connected devices … If you cannot access it wirelessly while connected to the same local network as the My Cloud then that is a configuration problem either with the wireless pc/device or with your local network. Has anyone had the problem where you can’t set up Nest as it says can’t connect to cloud? Google is very much aware that some Nest thermostats are suffering from a “w5 error” that prevents them from connecting to WiFi, according to Android Police. Cookies help us deliver our Services. Nothing I tried would work. The best Wi-Fi … Google Home connection problems: 3 common issues and how to fix them. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. Wifi extenders can add some range, but degrade performance. Press question mark to learn the rest of the keyboard shortcuts. Nest Hub Max drops Wi-Fi connection. Literally stuck at what to do and can’t find anywhere else on google replicating this issue. Nest Wifi gives your whole home mesh wifi coverage, plus a signal strong enough to handle up to 200 connected devices and fast enough to stream multiple 4K videos at a time. Google and Nest designed the Google Nest Hub to be an easy-to-operate device. But, like any tech, it can give you those moments of frustration. Google Wifi is a great offering, but it has its limits. It also uses Wi-Fi to communicate with your other smart devices at home. Disconnect the power cable from the modem. Do more with Google Wifi by connecting it to Nest Thermostat, and hundreds of other apps and devices, with IFTTT. Google WiFi can be used alongside the previous Google OnHub routers. Share information, tips, bugs, new features, requests, etc. ? It‘s a really simple fix and I hope it works for you. Hi: I have just purchased Google Nest Wifi. Setting up new Nest Wifi and the router set up without issues. Having problems with your Google Nest Mini? I tried everything to fix it until I finally realized that the problem started when the new computer was connected to the Wi-Fi network. If you're facing some connection problems with your Google Home, ... you can also try connecting the Google Home to a 5GHz wireless network instead of 2.4GHz. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. Google Home connects to the internet directly via your home Wi-Fi network. Google will send you a free replacement for a Nest thermostat that’s suffering from the dreaded w5 Wi-Fi error, but there are also some troubleshooting steps you can try. save. Nest Wifi points are compatible and add coverage to Nest Wifi and previous generation Google Wifi systems. Google Nest Wifi Hubs are quite often mentioned here in the community, particularly as a user cannot 'fix’ (set static) the WiFi channels on those devices (which Sonos ideally needs) … perhaps see the information I have pasted below that mentions some 'good practice tips’ of using Google WiFi … Signed for new broadband connection with google nest. I also couldn’t get it connected to my 2.4Ghz home network, unless I picked my guest network. By using our Services or clicking I agree, you agree to our use of cookies. Some users of Nest thermostats can no longer control the devices remotely, and the issue is forcing Google to replace the devices entirely if troubleshooting fails. Factory reset isn't the only way to resolve communication problems with your Google smart speaker. Did you ever figure this out. Wi-Fi Google Home connectivity issues. Our guide will take you through common issues users have with the Mini, along with the best methods to fix them. Press J to jump to the feed. New comments cannot be posted and ... To let you know there is a new firmware update rolling out for Google Wifi and Nest Wifi. Google has now released the next generation of Wi-Fi solutions, Nest Wi-Fi which is also backward compatible with everything else. Weird, I tried several things including adding the details of the network in manually. Google WiFi is just one of the many mesh Wi-Fi systems on the market, similar to Eero or Luma.Here’s how to set it up. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. Do more with Google Wifi by connecting it to Nest Cam, and hundreds of other apps and devices, with IFTTT. Paying extra but +serv does not have equipment, ... my Google Nest WiFi is having issues since the last update. The first generation was announced on October 4, 2016, and released in the United States on December 5, 2016. 10 comments. Press J to jump to the feed. Connecting a pair of Google Home or Nest Home speakers can transform your laptop and TV listening experience. Start by getting access to the Xfinity Gateway. PaulL63,. In this article, we'll look at how we slammed hard into those limits and how the Synology mesh might make for a viable alternative. A User community for Google Home, Google Nest (rebranded) and related products using the Google Assistant. Thank you! This thread is archived. Log into Google Home app using your main account on your main device, and see the “Problem connecting to cloud error” Go to your Google Wi-if and Disconnect its Ethernet cord that’s plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider‘s modem) Open google home on your main device, and refresh/Click try again on the ”Problem … This product is sold bt the BT Shop & I did ask the question, could it be used in my home. So, I couldn’t for the life of me figure out how to fix the “Problem connecting to cloud issue” which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Your first step should be to check the router and ensure it is seeing the My Cloud IP address. I’ve tried deleting the Home and settings up new ones, even tried it on a different device and a different google ID but no joy. Allow the power to stay disconnected from both for 5 minutes. hide. This very common problem can grow annoying when it keeps happening. For a reliable Wi-Fi connection, choose Nest Wifi. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Google Home connection issues. New comments cannot be posted and votes cannot be cast. Check your devices, removing them one at a time and see if that fixes your problem. Can’t set up Nest - problem connecting to cloud. Google Nest Wifi, the successor to Google Wifi, is a line of mesh-capable wireless routers and add-on points developed by Google as part of the Google Nest family of products. We have what is now called Halo 1 (fibre broadband to home). But when I plug in the WiFi points, it will recognize them but then when it goes to connect it will say "Problem connecting to cloud". Google WiFi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. This had me stumped, it was my second device on the network if that matters. A look inside Nest Wifi Router and Nest Wifi points. After turning off the Wi-Fi on my laptop the problem went away. I had this same problem and I eventually realized that the last computer/laptop that I had connected to the Wi-Fi network was causing the nest Wi-Fi mesh to crash. I spent way too much time trying to fix this, so I hope it helps others! The most common Google Nest Mini problems, and how to fix them report.