If your business depends upon continuing income streams from its customers, which is the case with all managed service providers (MSPs) as well as most technology providers, you face a straightforward choice: either you need to actively manage your customer relationships, or hand control over your corporate destiny to the customer and the competition. You’re in this business to make money (and to provide outstanding IT service). Manage backup for servers, workstations, applications, and business documents from one cloud-based dashboard. Tackle complex networks. We know that your job is hard, and the last thing that you need to spend time on is managing your IT management products. This is either an Ad Blocker plug-in or your browser is in private mode. One install will monitor these database platforms: SaaS based database performance monitoring for open source and NoSQL. Lid worden en connectie maken SolarWinds MSP. Get practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders. Easy-to-use system and application change monitoring with Server Configuration Monitor. SolarWinds’ comprehensive products and services are used by more than 300,000 customers worldwide, including military, Fortune 500 companies, government agencies, and education institutions. Be the voice of the customer internally, providing feedback to all relevant departments. Ok, that might be over the top. SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. University of Technology, Sydney. Unify log management and infrastructure performance with SolarWinds Log Analyzer. VIRTUAL CLASSROOMS The SolarWinds Academy offers fundamental, intermediate, and advanced level classes where you can learn about installing, configuring, and maintaining your product. SolarWinds’ Customers. Cross-platform or SaaS-based, we’ve got you covered. Senior Manager, Customer Success at Solarwinds. Solarwinds Inc. Web application performance monitoring from inside the firewall. Help support customers and their devices with remote support tools designed to be fast and powerful. SolarWinds MSP President John Pagliuca says that spinning the company off from its corporate parent will ... Erick and Rich discuss RMM pioneer Peter Sandiford’s new cloud identity management venture, ... SolarWinds MSP Discusses IPOs, Integrations, and Customer Success Investments. 1 SolarWinds Customer Success Manager Salaries Browse SolarWinds Salaries by Job Title → SolarWinds Customer Success Managers earn $100,000 annually , or $48 per hour, which is 22% higher than the national average for all Customer Success Managers at $80,000 annually and 41% higher than the national salary average for all working Americans. Identify which RMM solution is right for me. Learn through self-study, instructor-led, and on-demand classes with the SolarWinds Academy. Easily adopt and demonstrate best practice password and documentation management workflows. It is possible to permanently retire a customer token. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. Accelerates the identification and getting to the root cause of application performance issues. Universidade Aberta. Find articles, code and a community of database experts. Job Description: Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Save job. By Rich Freeman. Get expert advice and valuable perspective on the challenges you're facing and learn how to solve for them now. Overview. The success of customer success management hangs on three key building blocks: an in-depth knowledge of your customers, effective knowledge of your products, and extensive expertise within your field. Apply on company website. Over the coming series of blogs, we’ll help you understand how we have been building out our customer success strategy. Customer Success Manager at SolarWinds MSP Utrecht, Utrecht, Nederland 494 connecties. Manage data protection for servers, workstations applications, documents and Microsoft 365 from one SaaS dashboard. © 2018 SolarWinds MSP UK Ltd. All rights reserved. Hopefully, you can draw on our experiences, and it will help you shorten the runway to getting your own customer-success-management strategy off the ground. Protect users from email threats and downtime. Work one-on-one with a trusted advisor to speed implementation, optimize your environment to maximize the value of your purchase, and deploy according to best practices for peace of mind. Get the latest MSP tips, tricks, and ideas sent to your inbox each week. SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the expansion of its customer success ini Solliciteren op bedrijfswebsite Opslaan. SolarWinds. To do this, it draws on other functions and activities from around the organization, such as marketing, sales, professional services, training, and support—and pulls them together in a way that meets the needs of the recurring revenue model. The result? Sep 2015 – Sep 2017 2 years 1 month. Built to help maximize efficiency and scale. Bekijk wie SolarWinds heeft aangenomen voor deze functie. Just call us! with The Customer Success Center. Join to Connect SolarWinds MSP. The Database Manager is used to add additional servers to your Orion configuration, perform queries, view database and table details, export data, and edit database values. Discover all the resources and make IT look easy. No other versions of Orion Platform products are known to be impacted by this security vulnerability. Automate what you need. At SolarWinds, your success is our success, and we’re committed not only to providing you with easy-to-use, powerful tools to help make your job easier, but also to providing the support, insight, and resources that you need to keep your software humming right along. Manage and Audit Access Rights across your Infrastructure. Anticipate potential issues within customer base. Grow at your own pace. Within the Customer Portal you can download products, receive support, renew maintenance, and much more! Join to Connect. Customer Success Manager SolarWinds Utrecht 17 minuten geleden Wees een van de eerste 25 sollicitanten. All Rights Reserved. Get help, be heard by us and do your job better using our products. SolarWinds Academy provides a one-stop-shop for world-class training for SolarWinds products through eLearning videos, instructor-led classes, and certifications. Note: Firefox users may see a shield icon to the left of the URL in the address bar. Simply sign up for a remote session and bring your questions! SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its MSP Institute, an online learning portal designed to provide training through business, sales, marketing, and technical courses, continues to develop and drive customer success. On December 13, 2020, SolarWinds delivered a communication to approximately 33,000 Orion product customers that were active maintenance customers during and after the Relevant Period. See who SolarWinds has hired for this role. HP Inc. SMB/Reseller Account Manager HP. December 2020 Patch Tuesday—A quiet(er) finish to a busy year in vulnerabilities, Why Automation Should be Part of Your Sales Pitch, How Email Archiving Can Help Move You Toward SOX Compliance, Documentation Management API and Why It’s Important for the MSP Business. See who SolarWinds has hired for this role. Bringing together SolarWinds and Microsoft Intune management capabilities. Fast and powerful hosted aggregation, analytics and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure. Click on this to disable tracking protection for this session/site. Real-time live tailing, searching, and troubleshooting for cloud applications and environments. Manage ticketing, reporting, and billing to increase helpdesk efficiency. Get a comprehensive set of RMM tools to efficiently secure, maintain, and improve your clients’ IT systems. Customer Success Manager at SolarWinds MSP Sydney, New South Wales, Australia 500+ connections. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Anticipate potential issues within customer base. Customer success management provides a framework for this long-term strategy by focusing on the core issue of how to effectively manage the retention and expansion of your existing customer base. Customer Token Management Adding a description. Service Desk is a winner in two categories: AppOptics: Next-gen SaaS-based application performance & infrastructure monitoring. View product roadmaps, vote on new features, and find product customizations in the community Content Exchange. SolarWinds MSP Manager. Barcelona Area, Spain. 14 SolarWinds Customer Success Manager jobs. We’ll share some of things we’ve implemented, so you can see parallels with your own business and experiences. Addition of Expanded Global Customer Care Team, Onboarding Improvements, and Localized Customer Success Management Built for Partner Enablement and Transformation SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the expansion of its customer success initiative to drive even greater partner enablement—with more resources and … Customer Success Manager in North Sydney, Australia Overview SolarWinds MSP is the leading global provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). Infrastructure and application performance monitoring for commercial off-the-shelf and SaaS applications; built on the SolarWinds® Orion® platform. You may feel you are doing some of this already, but customer success management is about collecting and analyzing data at every touch point and using that data to make the customers’ experience of your company a seamless, consistent whole. Please allow tracking on this page to request a subscription. Server Performance & Configuration Bundle, Application Performance Optimization Pack, View All Managed Service Provider Products, Remote Infrastructure Management Solutions, View Security Resources in our Trust Center. This label won’t change the token itself and you will need the actual token if you need to set up new sources. Tackle complex networks. Welcome to the SolarWinds Customer Portal login page. All rights reserved. Customer Success Center How can we help you All Products SolarWinds RMM SolarWinds N-central SolarWinds Backup SolarWinds Mail Assure SolarWinds Take Control SolarWinds MSP Manager SolarWinds Risk Intelligence SolarWinds Threat Monitor SolarWinds Passportal Start fast. Real user, and synthetic monitoring of web applications from outside the firewall. Search job openings, see if they fit - company salaries, reviews, and more posted by SolarWinds employees. Check out our Customer Success Center. Drive awareness of SolarWinds suite of product offerings and identify new opportunities in collaboration with the sales team. Apply on company website Save. Wikipedia’s definition expands on this, citing customer success management as the “function at a company responsible for managing the relationship between a vendor and its customers. Help Reduce Insider Threat Risks with SolarWinds, SolarWinds Service Desk is a 2020 TrustRadius Winner.