Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. Disney? The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat, 7 AM to 9 PM according to customers. Comcast internet. Take advantage of a $1 one-week trial membership and chat with an expert now. Xfinity TV offers television over the internet (IPTV). It also infurates me that there is no phone number to call and I have to leave this in a forum. What Internet Speed Do I Need from Comcast? Get status information for devices & tips on troubleshooting. Xfinity Stream App . horrible service and predatory sales tactics. What's the Best Comcast Modem for My Home? If you think this information is inaccurate or know of other ways to contact Comcast please let us know so we can share with other customers. My wife cannot access my Xfinity account. She can’t won’t tomorrow we don’t have service and she’s in tears begging them to help. Who else feels like they are being ripped off by Comcast???? When will this outage be done. Sign in to My Account or the Comcast Business App to get real-time service updates or enroll in outage text alerts. These offerings are usually available in triple play packages. Make it make sense. You cant exclude customers that pay more from an offer. Wi fi extender and all and my service is awful. I would love to assist you with a resolution! 0. IF you have any additional questions or concerns, feel free to reach back out in a DM! The journalist recorded the call and uploaded it to the Internet so that others could listen. Comcast is active on Reddit, Twitter and Facebook. 33162, I dont know much bout this whole internet **** but atnt your moms a ***** y’all suck give me back xfinity, @4everameric Comcast is crap I got att but I use roku. Xfinity customer service phone number To speak to Xfinity about your outage, log into your account and schedule a callback . This is affecting my children for virtual schooling. @DetroitRedWings @Xfinity We actually won a game?!? @comcastcares So if you can use a roku why cant you use a flex? I expect a credit on my bill. These offerings are usually available in triple play packages. Shame on you COMCAST. And you can click here if you want to compare all the contact information we've gathered for Comcast. These reasons include. Shame on you!!! No need to call in next time. @comcast my elderly mother spends most of her days at home with basic cable and they are charging our elders high cable prices while paying cheap labor to customer service in the Philippines. @heyZeustoast @comcast @Xfinity My experience with them is that they know they’re usually the only show in town and act accordingly. Now I’m asking to return the phone because i don’t have service.>>>>. Home Phone Service & Equipment . Try calling back later. Or, if you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278. American company with poor customer service. Roku? It may be easier to resolve your issues if you can speak to a representative in person. When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Visit an Xfinity retail store. Usually, when you have an outage you should contact Comcast at the beginning and then at the end of the outage. Online & Mobile TV Access Xfinity App . Reminders about your phone from Xfinity Mobile. Comcast serves homes and businesses in 40 states and the District of Columbia. Voice Quality & Equipment Questions Xfinity Mobile . I need help from someone with enough authority to undo what a sales rep did to my account. Search accounts based on account number, or chat online. I live in a major city & my internet conn. has been out all day!!! Useful comments include a description of the problem, city and postal code. Post yours and see other's reports and complaints. @OfficialEFranco @Xfinity My service and wifi went out during a School Board Meeting... At the worst possible moment for an outage to occur #attoutage. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2. While 800-266-2278 is Comcast's best toll-free number, there are 15 total ways to get in touch with them. who got an xfinity login i can use for class . And they don’t give a rats pi- toot. Services are branded Xfinity in areas where digital triple play services are available. Most customer care issues can be resolved over the phone, including: Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. What streaming service should I go with? American company with poor customer service. Comcast is a majority shareholder of NBC Universal. 0 Replies 499 Views 0 Replies ... Comcast reporting fake phone outage in my area by CS2010 on ‎07-29-2020 06:58 PM. I'd love to switch but if I go to AT&T the best speed I'll get is 25/5. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. @comcast Wtf is the issue?? These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It is the largest provider of cable broadband in the U.S. by coverage area. Comcast is a majority shareholder of NBC Universal. If you have any tips or frustrations you wish to share, please leave a message in the comments section! This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. internet in Brickell is DOWN. (Data and messaging rates may apply.) The recording went viral and many other people posted stories about their own negative experiences with Comcast. !’ @comcast, @comcast who ever is experiencing these high cable prices please know that this company is aboard and their customer service is in the Philippines! How Do I Negotiate My Cable and Internet Bills? Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. Personalize, manage and control home WiFi with the xFi mobile app, web portal and app on X1 ... Finding Answers in the Xfinity Knowledge Base I am currently staying in the dorms. You can help! These offerings are usually available in triple play packages. Starting, changing or disconnecting service, Upgrading service or adding on new services. Latest outage, problems and issue reports in Miami and nearby locations: Latest outage, problems and issue reports in social media. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Comcast Outage in Miami, Florida Last Updated 2 minutes ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Comcast Outage in Memphis, Shelby County, Tennessee Last Updated a minute ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. Comcast is having issues since 03:00 PM EST. Find out if there’s an outage in your area and when you’ll be back online at the Xfinity status center. Shame on you!!!!’. @Xfinity Hello there. @Xfinity For unreliable customer service and complete inability to follow up (or track their own flow of work.) I thought you were an amazing giant of an internet company. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. These offerings are usually available in triple play packages. Press 0# each time it asks for a phone number then wait. The most recent outage reports and issues originated from -SLA. Do I compliment my wife for being on phone over 4 hours with @comcastcares clowns or kick her in butt? I need one of … Whats the best way to cut ties with Direct TV? Comcast is an American telecommunications company. If you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST) to check for outages in your area. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. Definitely frustrating when you go to the On Demand feature and the show you want isn't there. . We'd be happy to help however we can. If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. May 10, 2020 5:52 PM. Comcast offers cable television, internet and home phone service. Agent is telling us they can get someone out here in 14 days. Comcast offers cable television, internet and home phone service. Some tips to keep in mind: Keep your devices and spare batteries charged, and have car chargers on hand in case of evacuation. Leave a message in the comments section! @PaulCharchian @hbomax Picture quality is good but the app through xfinity is straight up awful. See if Comcast is having an outage in Albuquerque, Bernalillo County, New Mexico or it's just you. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service. Xfinity TV offers television over the internet (IPTV). These offerings are usually available in triple play packages. Comcast offers cable television, internet and home phone service. Or ask for a free quote from a sales. Get it together, Comcast! By far the worst user interface of any streaming platform I've experienced. GET A FREE QUOTE. Call the store ahead of time to find out whether one of their reps can provide assistance. GetHuman builds free tools and shares information amongst customers of companies like Comcast. Call us to get your free quote now. Comcast Outage in Nashville, Davidson County, Tennessee Last Updated 3 minutes ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Comcast Xfinity internet users reported that service was down again Saturday, in but on a smaller scale compared to Thursday's nationwide outage. Find help & support articles, chat online, or schedule a call with an agent. I have spend 45 minutes on a phone call going around in circles with an employee that didn’t know how to read the bill. Taking a look at our Comcast outage map reveals where there’s current problems with the companies XFINITY digital services made up of Internet, cable TV, and home phone … Comcast can also be reached via its social media accounts on various platforms. Comcast Outage in Houston, Harris County, Texas Last Updated 2 minutes ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. @comcast who ever is experiencing these high cable prices please know that this company is abroad and their customer service is in the Philippines! While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Customer service agents can schedule repair appointments and direct customers in returning equipment, however. WTF Been a customer since 2010... this is the thanks I get?! In some cases, it may be easier for consumers to get their concerns addressed through these channels. @Xfinity internet increases your monthly cost every couple of years for “being a loyal customer” but their signal still sucks ***. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Comcast is the largest cable TV company and largest home Internet service … @Xfinity .... My WiFi, home phone and cable have been out for 2 days (yes that includes super bowl Sunday )....Agent is telling us they can get someone out here in 14 days. Comcast is the largest cable TV company and largest home Internet service provider in the United States. Please let us know what issue you are experiencing with Comcast: Thank you for the report! Still have no credit for my loss of functionality. Will you DM me your first and last name, along with your full address? Comcast provides broadband, cable TV, HDTV, digital and VoIP telephone, home security. No ****? Comcast is the largest cable TV company and largest home Internet … @Xfinity .... 2 entire WiFi, home phone and cable had been out for 2 days. Internet. Looks horrible. Reports in last 20 minutes. Please keep sharing your experiences so we can continue to improve this free resource. Miami, Opa-locka, Kendall, Hialeah, Country Club, North Miami Beach and Miami Beach. Seems At&t and Xfinity had regional outage in South Florida down for about 10 mins just before 4pm EST. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications. Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. How Do I Pick the Right Internet Speed for My Family? Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service. Comcast is a majority shareholder of NBC Universal. Caller id if I have that phone number in contacts by sgtjdc on ‎08-09-2020 12:49 PM. Terrible. Enjoy a $1 one-week trial membership and get help from a live expert now. Resources to help you prepare for possible service interruptions. A WiFi Haiku. Sharing is what powers GetHuman's free customer service contact information and tools. Xfinity’s customer service phone number is (800) 934-6489. fees, equipment fees, and worst of all the internet upload rate cap. . Yo every year is the same thing with @DIRECTV and @ATT If you need help in the future, please reach out to us here on the Forum! This can be useful if you don't want to have to wait on the line for a representative. @comcastcares @comcast @Xfinity, @Xfinity you guys need to fix your internet. Are you also affected? @comcast this is a USA company that charges incredibly high prices while having their customer service in the Philippines. How Do I Fix Buffering Problems with Comcast? People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. I should have left to Comcast last year. Starting, adding, changing or canceling services, Testing Internet speeds and resetting connections. Same issues still persist and I have to navigate the terrible robot phone tree every single time. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number. The good news is, you're in the right place to get help. It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team. It should be noted, however, that others have had positive experiences with Comcast as well. Services are branded Xfinity in areas where digital triple play services are available. Send your complaints or troubleshoot here: Hello, and good evening. Comcast Outage Map . You … Comcast is a major provider of Internet, cable and telecommunication services in the United States. Outage Text Message Alerts . Post yours and see other's reports and complaints ... @comcastcares You're 800-xfinity number isn't working right now. I am an Official Comcast Employee. In short, the two companies are not related. If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions: This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. Use the remote's arrow keys to select iTV on the menu screen and press OK on your remote. Many customers have expressed dissatisfaction with Comcast's customer service. Comcast serves homes and businesses in 40 states and the District of Columbia. Is Xfinity Having an Outage Right Now? Apple TV? If you are experiencing a service interruption with a service not listed, please call us at (800) 391-3000 for assistance. Dial 611 from a Comcast mobile or landline phone. Comcast serves homes and businesses in 40 states and the District of Columbia. These offerings are usually available in triple play packages. Comcast is a majority shareholder of NBC Universal. I ******* hate it here. ... (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Last Updated 2 minutes ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative. Comcast offers cable television, internet and home phone service. Ensure that you have the correct phone number for the division you need before calling. There was an internet outage last month and I wanted to receive credit for no services... We partner with a US-based company with live tech support experts available 24/7. Effected cellular, POTS, DSL & Fiber. Everyone stay away from Xfinity Mobile. And as always, we are available to help 24/7 — just call (800) 391-3000. I have an old bill that I am currently trying to address. In total, Comcast has 11 phone numbers. Unfortunately, so does @xfinitymobile Spend 3 months calling Xfinity Mobile to fix my service, I was told that the issue might be with my iPhone, okay, so I upgraded with Xfinity Mobile to the iPhone 12, issue still not fixed. ATT sucks -AM, I'm glad to hear that! RoGina @gennatay Customer Service Hours: Monday — Saturday, 7 a.m.-9 p.m. ... First, check for an outage in your area. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. We are open 24/7 and would be happy to help. Having issues? In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. Services are branded Xfinity in areas where digital triple play services are available. Find outage information for Xfinity Internet, TV, & phone services in your area. May 10, 2020 4:52 PM. lys @alizadavida. @comcastcares internet has been down for an hour, and xfinity stream app on tv has been down for 5 months. @Xfinity @comcast I have already made two calls to your customer service number and their hands are tied. @iamgreygarcia @xfinitymobile Same situation here, they can’t fix my service and they can’t give me my money. Share them here. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Need to talk with someone in essential internet, Don't know the correct * to get my landline voice messages. Oh.... also, incompetent agents. . If you think this information is inaccurate or know of other ways to contact Comcast please let us know so we can share with other customers. Check current status and outage map. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. We've created these shortcuts and apps to try to help customers like you (and ourselves!) The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. I am sorry to hear that you are having internet issues. Services are branded Xfinity in areas where digital triple play services are available. Xfinity TV offers television over the internet (IPTV). Comcast serves homes and businesses in 40 states and the District of Columbia. Another representative may be able to assist you more efficiently. Please, DM me so I can assit you!-JC https://t.co/sJXooIWuaU, Hello and thanks for reaching out to the Digital Care Team. Comcast Outage in Albuquerque, Bernalillo County, New Mexico Last Updated a minute ago: Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Tips? Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. Laptop, phone and firetv are good but I often wonder how they allow such a terrible platform to exist on xfinity. Service seems to be restored. Contact Comcast via live chat on its website. Mobile Apps 3,855 posts. Check current status and outage map. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue.